Upon the onboarding of a scheme to the eMPF Platform, the administration of the scheme will be performed by the eMPF Platform. Participating employers and scheme members of the scheme are immediately required to manage their MPF accounts through the eMPF Platform and submit their MPF administration instructions to the Platform for processing.
Upon onboarding of an MPF scheme to the eMPF Platform, all employers and scheme members of the scheme are required to register with the eMPF Platform to obtain an eMPF ID and user credentials for future logins to the eMPF Platform to manage their MPF accounts electronically.
We strongly recommend employers and scheme members to manage their MPF accounts through digital means. However, employers and scheme members, if they prefer, can still submit their MPF related instructions to the eMPF Platform in paper form via different means (e.g. by post, fax, email to designated contact address or number, or in person to drop-in box at any of the eMPF Service Centres).
From the onboarding date onwards, administrative services of an MPF scheme will be performed by the eMPF Platform instead of the trustee. Information and records of an MPF account under the scheme will be transferred to the eMPF Platform. This includes all types of accounts, such as employees’ contribution accounts, tax-deductible voluntary contribution accounts, special voluntary contribution accounts, personal accounts etc.
The eMPF Platform’s fully automated, digitalized one-stop design, coupled with the “cost recovery” operation principle, sets to reduce the administration cost of MPF. The “straight pass-on” requirement of the MPF legislation stipulated that administration fee of MPF schemes charged by the trustees must not exceed the Platform fees they pay to the eMPF Platform Company, so the cost savings will be “passed straight on”, leading to a corresponding reduction by the trustees in their overall fees and charges, which will benefit MPF scheme members directly.
All employers and members have to submit MPF administration instructions to the eMPF Platform after their participating scheme is onboarded to the eMPF Platform.
No, you are required to submit MPF administration instructions to the eMPF Platform for processing.
You should start managing your MPF accounts through the eMPF Platform from the date on which the MPF scheme that you are participating in onboards to the eMPF Platform. You may find the onboarding schedule of the schemes on the eMPF website.
Trustees are required to properly carry out their fiduciary duties (including duty of prudence, duty of diversification, duty of loyalty and duty of compliance) and act in the best interest of scheme members. These duties remain unchanged after the launch of the eMPF Platform.
The eMPF Platform (including both eMPF Web Portal and eMPF Mobile App) operates on a 24/7 basis.
The eMPF Platform is provided in the form of web portal and mobile application. Given the appropriate configurations and setting of the users’ devices, the eMPF Platform can be operated regardless of geographic locations.
The service pledge of various services of the eMPF Platform are published on the eMPF website.
All MPF schemes, including Industry Schemes, will be onboarded to the eMPF Platform according to the onboarding schedule.
Only MPF schemes will be onboarded to the eMPF Platform. ORSO trustees/administrators can make use of the eMPF Platform to transfer benefits from ORSO schemes to MPF schemes. Other than that, ORSO scheme administration will not be supported by the eMPF Platform.
The e-Enquiry of Personal Account (ePA) and the eMPF Platform are two completely different digital applications. Users of ePA have to register with the eMPF Platform separately so as to use the functions of the eMPF Platform.
You can ask your intermediary or representative, e.g. family member, to fill in the e-form online via the eMPF Assistant Portal. You will then be able to review and verify the e-form prepared by them and submit it on the eMPF Member Portal.
There is no special browser setting for accessing the eMPF Platform. You can use the latest version of Microsoft Edge, Mozilla Firefox, Safari or Google Chrome to access the eMPF Platform, and you are required to enable JavaScript and allow cookies on your browser.
Trustees and their schemes will get onboard the eMPF Platform in sequence one by one (details - www.empf.org.hk). After your other scheme has got onboard, your account information of that scheme will be automatically shown on the eMPF Platform.
No. There is no charge for registering and using the eMPF Platform.
If you attempt to open the eMPF Mobile App and it pops up with this notification, it could indicate that your device may have suspicious applications from unofficial sources installed that pose a potential security risk, including granted excessive access.
We advise you to take actions to continue using the eMPF Mobile App:
You may refer to the relevant MPF Scheme Brochures.
The Annual Benefit Statement generally provides information regarding the contributions and investments of your MPF account during the past scheme year, including:
The legislation stipulates that the Annual Benefit Statement must be issued within three months following the end of each scheme year.
For information regarding the financial year-end date of individual schemes, please refer to “Registered MPF Schemes and Constituent Funds and Repository of Scheme Documents” or contact your trustee.
You can log in to the eMPF Mobile App or eMPF Web Portal and find the Annual Benefit Statement under “My Account” > “My Letter and Statement”.
Note: For letters/statements issued by your trustee(s) prior to onboarding to the eMPF Platform, please contact your trustee(s) directly.
The Annual Benefit Statement reflects only the contributions that were fully processed during the previous scheme year.
For information regarding the financial year-end date of individual schemes, please refer to “Registered MPF Schemes and Constituent Funds and Repository of Scheme Documents” or contact your trustee.
The Annual Benefit Statement reflects only the contributions that were fully processed during the previous scheme year.
If certain contributions are not reflected in the ABS, it indicates that they were not fully processed during the previous scheme year.
For information regarding the financial year-end date of individual schemes, you can refer to “Registered MPF Schemes and Constituent Funds and Repository of Scheme Documents” or contact your trustee.
You may refer to the “Total Contributions” field under the “Contribution Statement” section. You may also refer to the “Summary of Contributions” section for further details.
The eMPF Platform places great importance on the privacy and cybersecurity of employers and scheme members. As a security measure, users may be required to complete a “puzzle matching test” after entering their username and password to ensure that the login attempt is not made by an automated bot.
The eMPF Platform requires employers or scheme members to utilize strong passwords to safeguard their personal data and ensure their account security. The Platform’s password complexity requirements are aligned with established industry best practices and relevant regulatory standards.
Upon your first login, you may choose to enable biometric authentication, which will facilitate more convenient access to your account through biometric verification in the future.
No, using a rooted/jailbroken device may compromise its security and increase the risk of fraudulent transactions.
To ensure your account safety, we recommend keeping your device in its original, unmodified state.
If you attempt to open the eMPF Mobile App and it pops up with this message, it could indicate that your device may have been modified (commonly known as “jailbroken” or “rooted”) or you have turned on the 'Developer Options’ that pose a potential security risk.
We advise you to take actions to continue using the eMPF Mobile App:
• Ensure your device’s configuration has not been modified
• Turn off 'Developer Options’ (if applicable)
In general, online member registration will be completed instantly. The registration status will be shown after you have submitted the registration request. You can immediately view and manage your MPF account(s) for the onboarded scheme(s) once you have activated your eMPF.
Once you have completed the eMPF registration on the eMPF Platform, your eMPF ID will be shown on the acknowledgment page instantly.
If your HKID card shows only the year of birth, you should use the last day of the year as shown on the HKID card (i.e. 31 December) as your date of birth. If your HKID card shows only the year and month of birth, you should use the last day of the month as your date of birth.
After successful registration and activation of your eMPF, the MPF account details of the participating schemes which are onboarded to the eMPF Platform will be available immediately. You can start managing your MPF via the eMPF Platform.
Yes, you can. After your employer has enrolled you into an MPF scheme via the eMPF Platform, you will receive an email or SMS notification prompting you to complete both your eMPF registration and scheme enrolment.
Please complete the scheme enrolment as soon as possible. Otherwise, any saved data for this enrolment will be automatically deleted after the specified due date. For details regarding the due date, please refer to the notification email or SMS sent by the Platform, or check the “Action Items” in your eMPF account.
There may be a data discrepancy between your existing MPF account scheme and your eMPF account, such as differences in name or identity document type.
You may call eMPF Customer Service Hotline 183 2622 (Monday to Friday: 9am – 7pm; Saturday: 9am – 1pm) or visit one of the eMPF Service Centres for further assistance. Click here for detailed information on the locations and service hours.
Please prepare and bring your relevant identity document(s) along with the existing scheme document issued by trustee showing your name and scheme number.
You only need to register once on the eMPF Platform to access all your MPF schemes. There is no need to register separately for each scheme.
A member’s MPF accounts under the same MPF scheme or different MPF schemes will not be consolidated into one account after all the MPF schemes are onboarded to the eMPF Platform. The eMPF Platform allows you to access and manage all your MPF accounts with a single login.
A new account number will be assigned to your existing MPF accounts after the scheme in which you are participating is onboarded to the eMPF Platform. Members can log in to the eMPF Platform, click “My Account” > “Profile Management” > “MPF Account Management”, then choose the relevant scheme to view the account information.
Members can also call the eMPF Customer Service Hotline 183 2622 or visit any of the eMPF Service Centres to obtain the updated account number after the scheme is onboarded to the eMPF Platform.
Your account details will only be available on the eMPF Platform after the MPF scheme in which you are participating is onboarded to the eMPF Platform. You may check the onboarding schedule of the schemes via the link.
If you need any assistance, you may call the eMPF Customer Service Hotline 183 2622.
No, you should only submit instructions to the eMPF Platform after the relevant MPF scheme has been onboarded the Platform.
If the MPF scheme you participate in will soon be onboarded the Platform, please be aware of administrative arrangements during the transition period, including the cut-off dates for submitting administrative instructions to your trustee.
If you are unable to submit administrative instructions to the trustee before the specified cut-off dates, some instructions will be processed after the scheme is onboarded to the Platform, while others will be rejected. You may need to resubmit any rejected instructions to the Platform after the scheme is onboarded.
For the cut-off dates and related arrangements of various administrative instructions for individual schemes, you may refer to the eMPF Communication Pack sent by the trustee.
You can retrieve your digital Casual Employee Card by accessing “My Account” > “Profile Management” > “Casual Employee Card” on the Platform if you already hold a casual employee account under Industry Scheme(s).
After logging in to the eMPF Platform, click “Action Items” at the top right corner of the homepage to locate and complete your enrolment online. Please refer to the relevant Mobile App user guide for details.
Please complete the enrolment as soon as possible. Otherwise, any saved data for this enrolment will be automatically deleted after the specified due date. For details regarding the due date, please refer to the notification email or SMS sent by the Platform or check the “Action Items” in your eMPF account.
You may check your contribution record and account details via the eMPF Mobile App by following these steps:
Alternatively, you may access your contribution record and account details via the eMPF Web Portal by following these steps:
After selecting an MPF scheme account under “Portfolio”, you can check your payment status on the “Contribution” tab of the eMPF Mobile App.
eMPF Service Centres do not accept any cash payment for contributions. You may deposit your cheques for contribution payment in the drop-in box, or make electronic payments on the eMPF Platform.
No. You should submit contribution cheques to eMPF Platform office by post (P.O. Box 98929, Tsim Sha Tsui Post Office) or through drop-in box at any of its 3 service centres (details - www.empf.org.hk). But why bother? Switch to e-payment via the eMPF Platform for a more convenient and efficient experience!
No, the payee name need not be changed. For the payee name on the cheque, you can contact the scheme trustee for further details.
Please visit the page “Payment Methods” for the details on how to make contributions to the respective MPF schemes via the eMPF Platform.
For employers and regular employees, the eMPF Platform will calculate and process the actual contribution amount based on the provided relevant income and / or basic salary, rounding off to the nearest 2 decimal places.
For self-employed persons, the eMPF Platform will calculate and process the actual contribution amount based on the provided relevant income, rounding off to the nearest 2 decimal places.
Example 1 (Integral number)
If an employee’s relevant income is $12,011, the contribution amount will be $12,011 x 5%= $600.55.
Hence, no rounding off for this case.
Example 2 (Non-integral number)
If an employee’s relevant income is $12,011.5, the contribution amount will be $12,011.5 x 5% = $600.575.
The eMPF Platform will calculate the contribution by rounding off to the nearest 2 decimal places, means $600.58.
Example 3 (Non-integral number)
If an employee’s relevant income is $12,022.05, the contribution amount will be 12,022.05 x 5% = $601.1025.
The eMPF Platform will calculate the contribution by rounding off to the nearest 2 decimal places, means $601.10.
Special voluntary contributions (“SVC”) refer to additional contributions made by a scheme member on top of their mandatory contributions, which are made through the eMPF Platform without involving their employer.
Although different MPF schemes may have used various names for this type of contributions before onboarding the eMPF Platform, all onboarded schemes will uniformly refer to it as “Special Voluntary Contributions” to ensure consistency.
For information about individual schemes, please refer to the MPF Scheme Brochure available on the trustee’s website.
Cashier’s order is not an acceptable payment method. Please click here to view the payment methods offered by trustees.
If you notice any discrepancies in the contribution record information, please call the Contribution Inquiry Hotline at 3197 2834 (Monday to Friday: 9am – 7pm; Except public holidays) or the eMPF Customer Service Hotline at 183 2622 (Monday to Friday: 9am – 7pm; Saturday: 9am – 1pm) or email to eMPF Customer Service (enquiry@support.empf.org.hk) for assistance.
You can view and update the contribution frequency and the amount for TVC on the eMPF Mobile App or eMPF Web Portal by following the steps below.
eMPF Mobile App:
eMPF Web Portal:
Yes, a notification will be sent to you via your preferred communication channel (email or SMS) once the fund switching instruction is submitted successfully.
The cut-off time for member to submit investment instructions (i.e. change of investment mandate or fund switching/rebalancing) to the eMPF Platform is 4:00 pm on each working day (Monday to Friday, except Saturday, Sunday and public holidays)**. If your instruction is received by the eMPF Platform at or after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
** For the New Severe Weather Trading Arrangements, please visit https://www.empf.org.hk/latestNews/news/new-severe-weather-trading-arrangement?parent=/latestNews/whatsNew
You can refer to the service pledge of the eMPF Platform for details about the service standard in processing members’ investment instructions.
You can go to “My Account” > “My Record” to check the status of your instruction. If your instruction has not yet been processed, you may click the “Cancel Instruction” button to cancel your fund switching request. Under normal circumstances, cancellation is allowed before the daily cut-off time (4:00 pm) on a working day**.
** For the New Severe Weather Trading Arrangements, please visit https://www.empf.org.hk/latestNews/news/new-severe-weather-trading-arrangement?parent=/latestNews/whatsNew
There are no restrictions generally. However, some trustees may limit the number of times scheme members can switch their funds each year.
Please refer to the relevant MPF Scheme Brochures for details.
You may refer to the relevant MPF Scheme Brochures or the MPF Fund Platform.
You may refer to the relevant MPF Scheme Brochures or the MPF Fund Platform.
Yes, a notification will be sent to you via your preferred communication channel (email or SMS) when the transfer request is submitted successfully.
Your intermediary can assist you to fill in the transfer form online via the eMPF Assistant Portal of the eMPF Platform. You will then be able to review and verify the e-form prepared by your intermediary and submit it on the eMPF Platform.
If both the new scheme and the original scheme are onboarded the eMPF Platform, you can submit your transfer request through the eMPF Mobile App or eMPF Web Portal.
For eMPF Mobile App, after logging in, navigate to “My MPF” and select “Transfer MPF.” Tap on “Transfer of Tax-Deductible Voluntary Contributions”, then choose the TVC account(s) you wish to transfer and select the scheme where you want to transfer your TVC.
For eMPF Web Portal, after logging in, navigate to “Manage MPF” and select “Transfer MPF.” Tap on “Transfer of Tax-Deductible Voluntary Contributions”, then choose the TVC account(s) you wish to transfer and select the scheme where you want to transfer your TVC.
If the new scheme has not yet been onboarded the eMPF Platform, you will need to contact the trustee of the new scheme to arrange the transfer.
You may choose to transfer your MPF to the contribution account under your new employer’s scheme, or to a Personal Account under any scheme of your choice. Alternatively, you may choose to retain your MPF in the original scheme.
Please refer to the relevant User Guide for details.
If you encounter any difficulties with online identity verification, you may visit our eMPF Service Centre for assistance.
Once the above steps are completed, we will proceed with processing your MPF withdrawal request.
Yes, you can find and submit the instruction to withdraw unclaimed benefits under “Action Items” on the top right-hand corner of the homepage if you have any unclaimed benefits.
Yes, the application for LSP/SP offsetting can still be submitted through the eMPF Platform. Please refer to the relevant User Guide for details.
Changes to the LSP/SP offsetting sequence may affect the subsidy amount under the Subsidy Scheme for Abolition of MPF Offsetting Arrangement. For details about the Subsidy Scheme, please visit Labour Department’s website.
After the implementation of the abolition of MPF offsetting arrangement, the maximum amount of LSP/SP (i.e., the sum of pre-transition and post-transition portions of LSP/SP) is still capped at HK$390,000. If an employee’s total LSP/SP exceeds HK$390,000, the amount in excess of the cap will be deducted from the post-transition portion. For more information on the eligibility for and calculation of LSP/SP, please visit Labour Department's website.
Under the MPF legislation, scheme members may only withdraw their MPF derived from mandatory contributions upon reaching the age of 65, unless they meet specific circumstances below:
Under the MPF legislation, scheme members may only withdraw their tax-deductible voluntary contributions (TVC) upon reaching the age of 65, unless they meet specific circumstances below:
You can submit your withdrawal request through the eMPF Mobile App or eMPF Web Portal.
For the eMPF Mobile App, log in then choose “My MPF” > “Withdraw Benefits” > “Withdrawal of Voluntary Contributions”.
For eMPF Web Portal, log in then choose “Manage MPF” > “Withdraw Benefits” > “Withdrawal of Voluntary Contributions”.
Alternatively, you may submit your request by post (P.O. Box 98929, Tsim Sha Tsui Post Office), via email (forms@support.empf.org.hk), or in person at any of the eMPF Service Centres (click here for location details).
Yes, you can submit your withdrawal request using paper forms. However, it is highly recommended that you register for eMPF to enjoy a much better and easier MPF management experience.
You can register for eMPF online in just 3 simple steps:
Please refer to the relevant User Guides for details.
If you encounter difficulties registering with eMPF, you can visit one of our Service Centres or the 18 eMPF Self-service Kiosks for assistance. Our eMPF Ambassadors will be happy to assist you. Click here for detailed information on the locations and service hours.
When you withdraw your MPF, you need to submit the withdrawal request through the eMPF Platform. The payment will be made by your trustee after the Platform has completed the withdrawal administrative procedures.
If the MPF scheme you wish to withdraw your MPF from has not yet onboarded the eMPF Platform, you will need to submit the withdrawal request to your trustee directly.
Under the MPF legislation, scheme members may apply early retirement and withdraw their MPF if they reach 60 years old, have ceased all employment and self-employment, and have made a statutory declaration that they have no intention of becoming employed or self-employed again.
Click here for detailed information on the relevant application.
You can submit your application to withdraw MPF benefits on the eMPF Mobile App or eMPF Web Portal by following the steps below.
eMPF Mobile App:
eMPF Web Portal:
Under the MPF legislation, scheme members must fulfil below requirements to apply for withdrawing MPF benefits of a small balance:
Click here for detailed information on the relevant application.
You can submit your application to withdraw MPF benefits of a small balance via the eMPF Mobile App or eMPF Web Portal by following the steps below.
eMPF Mobile App:
eMPF Web Portal:
The eMPF Platform does not charge any handling fee for your withdrawal application.
However, MPF schemes may have different policies and arrangements for withdrawal by instalments. Before submitting an application, scheme members should contact their trustees to obtain more information.
You can reset your password by clicking the “Forgot Password?” button on the login screen. You can reset your password either via “iAM Smart” or by entering your HKID and the one-time passcode sent to your registered email address or mobile phone.
You can retrieve your username by clicking the "Forgot Username / eMPF ID?" button on the login screen. You can retrieve your username either via “iAM Smart” or by entering your HKID number and the one-time passcode sent to your registered email address or mobile phone.
You can update the current contact details under the “My Account” > “Profile Management” > “eMPF Account Management” page. Please be reminded that you will need to verify the contact information after updating.
You can find the accessibility setting under the “My Account” > “eMPF Account Setting” page.
Scheme members can set or modify their consent preferences for direct marketing on the eMPF Mobile App or eMPF Web Portal by navigating to “My Account” > “Profile Management” > “eMPF Account Management” > “Way of Communication”.
Please note that these updated instructions will replace any previous directives you may have provided to the eMPF Platform Company Limited regarding the transfer of your personal data to trustees for direct marketing purposes.
For eMPF Mobile App, you may change the language settings by following these steps: Home > “My Account” > “eMPF Account Setting” > “Language”
For eMPF Web Portal, you may select your preferred language in the top right corner of the Home page.
If you log in to the same eMPF account on more than one device simultaneously, the session on the previously logged-in device will be automatically terminated to safeguard the security of your account.
If you choose to log in to eMPF account using a password, you are required to change it every 90 days. Alternatively, you can log in using biometric authentication or via “iAM Smart” for a smoother login experience.
Yes, you can change your eMPF account username via the eMPF Mobile App or eMPF Web Portal by following the steps below:
After the MPF scheme in which you are participating is onboarded to the eMPF Platform, you can update your contact information through the eMPF Platform. You can log in to the eMPF Platform, then choose “My Account” > “Profile Management” > “eMPF Account Management” to complete and submit your request.
You can update your personal information under “My Account” > “Profile Management” > “MPF Account Management”. An acknowledgment will be sent to you via your preferred communication channel (email or SMS) after the request has been submitted successfully.
As a self-employed person (SEP), you can report your business loss and apply for a suspension of contributions until your relevant income meets the minimum level again. You can report your business loss under the “MPF Account Management” page. Select the SEP account and then click “Declare Relevant Income” and input the relevant details.
You can report the cessation of self-employment on the “MPF Account Management” page. Select the SEP account, and click “Report Cessation” to provide the details.
You can find the eMPF user guides and tutorial videos via the link.
For customers who have already made an online appointment, please arrive at the eMPF Service Centre on time and check in with the confirmation QR code or reference number at the reception.
If you leave the Service Centre while waiting for service, you may use your mobile device to scan the QR code on the ticket for the latest queuing status. A notification SMS will be sent to you when your turn is approaching. Please reserve sufficient time to return to the Service Centre.
Yes, you can simply go to the Online Booking System and retrieve your appointment record with the booking reference number to cancel or change the booking 24 hours prior to the appointment time.
The eMPF self-service kiosks allow employers/members to perform eMPF registration and administration of their MPF accounts, such as enrolment into an MPF scheme, transfer of benefits and fund switching.
Our staff are not in a position to input data to your mobile device. If you encounter any difficulties in using the eMPF Platform, our staff would explain and demonstrate the necessary steps and procedures to you.
You can access the eMPF Platform via personal computers or make use of the eMPF self-service kiosks. Please click here for the location details.
We understand the importance of proper processing of user instructions and would need to know more about your case and your feedback on our handling of your instruction so as to address and resolve your concerns. Please contact us for assistance.
Upon obtaining details of your case, eMPF Platform Company Limited (eMPF Company) will conduct an investigation to ascertain if your instruction had been properly executed by the eMPF Platform. As each case is different, eMPF Company will assess on a case-by-case basis subject to agreed terms. We may need your assistance to provide relevant information.
If it is proven that there is direct financial loss incurred to you due to the fault of the eMPF Company, such as a delay in allocating contributions, as a general principle, eMPF Company will credit the shortfall in fund units to your MPF account to restore your MPF account to the position had the delay not occurred.
For example, if your contributions should have been allocated with fund prices of 20th November but the contributions were eventually allocated with fund prices of 25th November, the fund prices of 20th and 25th November of your selected funds will be compared to calculate any shortfall in units which will be credited to your account as compensation. If the delay in fact results in more fund units being purchased and credited to your MPF account previously, no deduction will be made from your account.
The pilot scheme aims to provide an alternative dispute resolution mechanism for users of the eMPF platform i.e. scheme members and employers. It is designed to resolve monetary disputes related to the use of eMPF Platform and the scheme administration services provided by eMPF Platform Company Limited. The pilot scheme will run for a period of twelve months, from 25 June 2025 to 24 June 2026, and will be administered by the Financial Dispute Resolution Centre.
The pilot scheme will handle monetary disputes between scheme members / employers (eMPF Users) and eMPF Platform Company Limited (eMPF Company) that arise from the use of the eMPF Platform or scheme administration services provided by eMPF Company. However, it will not accept disputes solely between an eMPF User and an MPF trustee only, contractual matters between an MPF intermediary or intermediaries and an MPF trustee or its subsidiary, or employment matters from an employee or employees of an MPF trustee or its subsidiary, claims regarding policies, fees, charges or interests charged by MPF trustees, or claims about investment performance.
The pilot scheme is non-profit, and participants will incur application and administrative fees. For each mediation case submitted by a scheme member/employer, an application fee of HK$200 will be payable to the Financial Dispute Resolution Centre (FDRC). For more details about the fees, please refer to FDRC’s website.
A scheme member/employer (eMPF User) can initiate the mediation process by submitting a duly completed application form together with the required supporting documents to the Financial Dispute Resolution Centre. However, an eMPF User should always attempt to resolve the dispute through lodging a complaint with eMPF Platform Company Limited first before resorting to mediation. Please click here for the complaint and mediation process.
You may provide your contact phone number in the email and indicate your preference for a phone reply. Our Customer Service representative will reach out to you using the phone number provided.
In general, verbal administrative instructions are not accepted.
If you encounter difficulties submitting your instructions through the eMPF Web Portal, eMPF Mobile App, or paper-based means, you may visit one of our Service Centres or the 18 eMPF Self-service Kiosks for assistance. Our eMPF Ambassadors will be happy to assist you. Click here for detailed information on the locations and service hours.
If you visit concerns enquiries related to your account, please bring your Hong Kong Identity Card (HKID) along with your registered “iAM Smart” account or a second form of identification such as passport, Mainland Travel Permit for Hong Kong and Macao Residents.
We recommend you make an online appointment through here to reduce waiting time.
You can submit paper MPF administration forms to the eMPF Platform by post (P.O. Box 98929, Tsim Sha Tsui Post Office ), email (forms@support.empf.org.hk) or fax (3197 2988). You may also submit the forms to any of the eMPF Service Centres in person. Please click here for the location details.
You can submit the completed MPF administration forms to the eMPF Platform by post (P.O. Box 98929, Tsim Sha Tsui Post Office), email (forms@support.empf.org.hk) or fax (3197 2988). Alternatively, you may also submit the forms to any of the eMPF Service Centres in person. Please click here for the location details.
After your MPF scheme is onboarded to the eMPF Platform, you should use the designated MPF administration forms available from this website and the eMPF Service Centres to manage your MPF. To ensure a smooth transition to the eMPF Platform, there will be a two-month grace period following the onboarding date of an MPF scheme, during which the eMPF Platform will still accept existing administration forms (including trustees’ administration forms).
All existing administration forms received after the two-month grace period will be rejected and may result in delay in processing your instructions.
Yes, you can submit instructions using paper forms. However, it is recommended that you submit your instructions via the eMPF Mobile App or eMPF Web Portal, as this will allow you to stay informed about the latest status of your instructions.
If you submit paper MPF administration forms, you will receive a confirmation notification from the eMPF Platform via your preferred channel of communication (such as paper, email or SMS) once the relevant MPF instructions have been processed. The processing time for various instructions may vary. Please refer to the service pledge on the eMPF website for details.
If you wish to receive e-notifications, we strongly recommend that you register with eMPF and set up your preferred channel of communication on the Platform.
If an employer submits paper MPF administration forms related to employees, the Platform will only notify the relevant employees if further action is required from them regarding MPF administration matters.
Please bring your Hong Kong Identity Card (HKID) along with your registered “iAM Smart” account for identity verification.
We recommend you make an online appointment through here to reduce waiting time.