Upon onboarding of an MPF scheme to the eMPF Platform, all employers and scheme members of the scheme are required to register with the eMPF Platform to obtain an eMPF ID and user credentials for future logins to the eMPF Platform to manage their MPF accounts electronically.

We strongly recommend employers and scheme members to manage their MPF accounts through digital means. However, employers and scheme members, if they prefer, can still submit their MPF related instructions to the eMPF Platform in paper form via different means (e.g. by post, fax, email to designated contact address or number, or in person to drop-in box at any of the eMPF Service Centres).

You should start managing your MPF accounts through the eMPF Platform from the date on which the MPF scheme that you are participating in onboards to the eMPF Platform. You may find the onboarding schedule of the schemes on the eMPF website.

You can ask your intermediary or representative, e.g. family member, to fill in the e-form online via the eMPF Assistant Portal. You will then be able to review and verify the e-form prepared by them and submit it on the eMPF Member Portal.

You can register online on the eMPF website or eMPF Mobile App. It takes just 3 simple steps to complete the registration: identity verification, provision of personal information, and setting up of username and password.

To ensure smooth registration with the eMPF Platform, please have the following items ready:

1. HKID card
2. Personal mobile phone
3. Email address

If you are an “iAM Smart” user, you can perform identity verification with “iAM Smart” directly during registration.

Please refer to the relevant Mobile App user guide for details.

Members only need to register with the eMPF Platform when their participating schemes are about to get onboard or have onboarded the Platform. Trustee of an MPF scheme will send a communication pack to the participating employers and scheme members about 2-3 months prior to the onboarding date. You can check the onboarding date in the communication pack. Similar date is also posted on the website of the eMPF Platform.

Early registration is not necessary as members’ account information will not be available on the Platform before the scheme gets onboard. Also scheme administration work will continue to be handled by trustees, not eMPF Platform, if the schemes have not onboarded the Platform.

In general, online member registration will be completed instantly. The registration status will be shown after you have submitted the registration request. You can immediately view and manage your MPF account(s) for the onboarded scheme(s) once you have activated your eMPF.

eMPF ID is a single personal ID assigned to a member after eMPF registration. It allows the eMPF Platform to identify you, and link up all of your MPF accounts on the eMPF Platform, including existing accounts and accounts to be opened in future.

MPF account number is a scheme-specific number. You will have your own account number for each of your enrolled MPF schemes.

Once you have completed the eMPF registration on the eMPF Platform, your eMPF ID will be shown on the acknowledgment page instantly.

If your HKID card shows only the year of birth, you should use the last day of the year as shown on the HKID card (i.e. 31 December) as your date of birth. If your HKID card shows only the year and month of birth, you should use the last day of the month as your date of birth.

After successful registration and activation of your eMPF, the MPF account details of the participating schemes which are onboarded to the eMPF Platform will be available immediately. You can start managing your MPF via the eMPF Platform.

Yes, you can. After your employer has enrolled you into an MPF scheme via the eMPF Platform, you will receive a notification email for you to complete the scheme enrolment and eMPF registration processes. You will be required to perform identity verification, provide personal information, indicate your investment choice, and submit the details to the eMPF Platform for processing. Upon successful enrolment, you can continue to complete the eMPF registration by setting up the eMPF username and password.

We understand that you might have enrolled in an MPF account with your passport. However, the eMPF Platform does not support registration by passport.

You are recommended to register with eMPF using your HKID and update the identity document with the trustee of the current scheme. If you do not have a HKID, please contact the Immigration Department for further information and to register for a HKID.

A communication pack with a “Notice to participating Employers and Scheme Members of the Scheme” will be sent by the trustee to the scheme participating employers and members before the onboarding of the MPF scheme. The onboarding date of the MPF scheme and important information about onboarding, such as the cut-off date for trustee/sponsor to receive MPF administration instructions, will be provided in the notice.

You may also refer to the onboarding schedule of the schemes on the eMPF website. Please contact your trustee/sponsor of the participating MPF scheme for the information, if you have not received the communication pack two months before the scheme onboarding date.

A new account number will be assigned to your existing MPF accounts after the scheme in which you are participating is onboarded to the eMPF Platform. Members can log in to the eMPF Platform, click “My Account” > “Profile Management” > “MPF Account Management”, then choose the relevant scheme to view the account information.

Members can also call the eMPF Customer Service Hotline 183 2622 or visit any of the eMPF Service Centres to obtain the updated account number after the scheme is onboarded to the eMPF Platform.

Your account details will only be available on the eMPF Platform after the MPF scheme in which you are participating is onboarded to the eMPF Platform. You may check the onboarding schedule of the schemes via the link.

If you need any assistance, you may call the eMPF Customer Service Hotline 183 2622.