Contact Us

Have a question? Get instant answer from the FAQ. You may also contact us through the following channels.

eMPF Customer Service Hotline

eMPF Customer Service Hotline

Hotline No.: 183 2622
Manned service hours: Monday to Friday: 9am to 7pm Saturday: 9am to 1pm (Except public holidays)
Support Hotline for Wang Fuk Court Residents

Support Hotline for Wang Fuk Court Residents

Hotline No.: 3197 2818
Manned service hours: Monday to Friday: 9am to 7pm (Except public holidays)
eMPF Customer Service Hotline

eMPF Contribution Inquiry Hotline

Hotline No.: 3197 2834
Manned service hours: Monday to Friday: 9am to 7pm (Except public holidays)
Customer Service

Customer Service

Email

For General Enquiries: enquiry@support.empf.org.hk
For Document / Form Submission: forms@support.empf.org.hk

Mail

PO Box 98929 Tsim Sha Tsui Post Office

eMPF Service Centres

You may visit the eMPF Service Centres for enquiries on eMPF related matters, submission of documents and more. You are recommended to make an appointment in advance to save queuing time in service centres. The eMPF Service Centres are also equipped with eMPF self-service kiosks and eMPF education kiosks.

If you are a scheme member or an employer of any MPF schemes, please register for eMPF now.

Opening Hours: Monday to Friday: 9am to 6pm Saturday: 9am to 1pm Closed on Sunday and Public holidays
Locations:
Hong Kong Island

Unit 601B, 6/F, Dah Sing Financial Centre, No. 248 Queen's Road East, Wanchai, Hong Kong (Wan Chai Station Exit A3)

Kowloon

Suites 1204-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon (Tsim Sha Tsui Station Exit P2)

New Territories

Suite 1802A, 18/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, New Territories (Tsuen Wan West Station Exit D, next to Nina Hotel Tsuen Wan West, entrance at Nina Mall 1 Office Tower)

eMPF Self-service Kiosks

Self-service kiosks are available across the territory, offering extended hours in the evenings and on holidays. For in-person assistance, including eMPF registration, outside the service hours of eMPF Service Centres, you can visit one of the 18 eMPF Self-service Kiosks located at selected sports centres operated by the Leisure and Cultural Services Department and the contractor’s outlets. eMPF Ambassadors will be available to assist you. Click here for detailed information on locations and service hours of the eMPF Self-service kiosks.

eMPF Outreaching Service (for employers only)

We offer outreaching service to assist employers in registration and activation of eMPF and introduction of the major functionalities of eMPF Employer Portal.

If you are an employer of any MPF schemes, please register for eMPF now.

Online Enquiry and Complaint

Online Enquiry and Complaint

You may find the information you need at the FAQ section. You may also send us your enquiries, comments or complaints through online form.

FAQ
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