A member’s MPF accounts under the same MPF scheme or different MPF schemes will not be consolidated into one account after all the MPF schemes are onboarded to the eMPF Platform. The eMPF Platform allows you to access and manage all your MPF accounts with a single login.
A new account number will be assigned to your existing MPF accounts after the scheme in which you are participating is onboarded to the eMPF Platform. Members can log in to the eMPF Platform, click “My Account” > “Profile Management” > “MPF Account Management”, then choose the relevant scheme to view the account information.
Members can also call the eMPF Customer Service Hotline 183 2622 or visit any of the eMPF Service Centres to obtain the updated account number after the scheme is onboarded to the eMPF Platform.
Your account details will only be available on the eMPF Platform after the MPF scheme in which you are participating is onboarded to the eMPF Platform. You may check the onboarding schedule of the schemes via the link.
If you need any assistance, you may call the eMPF Customer Service Hotline 183 2622.
No, you should only submit instructions to the eMPF Platform after the relevant MPF scheme has been onboarded the Platform.
If the MPF scheme you participate in will soon be onboarded the Platform, please be aware of administrative arrangements during the transition period, including the cut-off dates for submitting administrative instructions to your trustee.
If you are unable to submit administrative instructions to the trustee before the specified cut-off dates, some instructions will be processed after the scheme is onboarded to the Platform, while others will be rejected. You may need to resubmit any rejected instructions to the Platform after the scheme is onboarded.
For the cut-off dates and related arrangements of various administrative instructions for individual schemes, you may refer to the eMPF Communication Pack sent by the trustee.
You can retrieve your digital Casual Employee Card by accessing “My Account” > “Profile Management” > “Casual Employee Card” on the Platform if you already hold a casual employee account under Industry Scheme(s).