Member

Contributions

You may check your contribution record and account details via the eMPF Mobile App by following these steps:

  1. On the “Account Portfolio” page, select the applicable account under “My Portfolio”
  2. Then, choose “Contribution Record” to view the recent contribution summary.

Alternatively, you may access your contribution record and account details via the eMPF Web Portal by following these steps:

  1. Select “Contribution” > “Contribution Record”
  2. Then, select the applicable account to view the recent contribution summary.

After the MPF scheme in which you are participating is onboarded to the eMPF Platform, eDDA/DDA has to be set up via the eMPF Platform. You can complete and submit the request under the “My Account” > “Profile Management” > “MPF Account Management” page of the eMPF Platform.
 
If you intend to open a new MPF account (e.g. a TVC account), you may set up the eDDA/DDA during account enrolment.

You can provide the payment information under the “My MPF” > “Make New Contribution” page of the eMPF Mobile App and then input the payment information, e.g. name of the bank and cheque number.
 

After selecting an MPF scheme account under “Portfolio”, you can check your payment status on the “Contribution” tab of the eMPF Mobile App.

No, the eMPF self-service kiosks will not collect physical cheques and remittance statements.
 
All physical cheques and remittance statements should be sent to the eMPF Platform by post ( P.O. Box 98929 Tsim Sha Tsui Post Office ), or through drop-in box in any of the eMPF Service Centres. Please click here for the location details.

eMPF Service Centres do not accept any cash payment for contributions. You may deposit your cheques for contribution payment in the drop-in box, or make electronic payments on the eMPF Platform.

No. You should submit contribution cheques to eMPF Platform office by post (P.O. Box 98929, Tsim Sha Tsui Post Office) or through drop-in box at any of its 3 service centres (details - www.empf.org.hk). But why bother? Switch to e-payment via the eMPF Platform for a more convenient and efficient experience!

No, the payee name need not be changed. For the payee name on the cheque, you can contact the scheme trustee for further details.

Please visit the page “Payment Methods” for the details on how to make contributions to the respective MPF schemes via the eMPF Platform.

For employers and regular employees, the eMPF Platform will calculate and process the actual contribution amount based on the provided relevant income and / or basic salary, rounding off to the nearest 2 decimal places.

For self-employed persons, the eMPF Platform will calculate and process the actual contribution amount based on the provided relevant income, rounding off to the nearest 2 decimal places.

Example 1 (Integral number)
If an employee’s relevant income is $12,011, the contribution amount will be $12,011 x 5%= $600.55.

Hence, no rounding off for this case.

Example 2 (Non-integral number)
If an employee’s relevant income is $12,011.5, the contribution amount will be $12,011.5 x 5% = $600.575.

The eMPF Platform will calculate the contribution by rounding off to the nearest 2 decimal places, means $600.58.

Example 3 (Non-integral number)
If an employee’s relevant income is $12,022.05, the contribution amount will be 12,022.05 x 5% = $601.1025.

The eMPF Platform will calculate the contribution by rounding off to the nearest 2 decimal places, means $601.10.

Special voluntary contributions (“SVC”) refer to additional contributions made by a scheme member on top of their mandatory contributions, which are made through the eMPF Platform without involving their employer.

Although different MPF schemes may have used various names for this type of contributions before onboarding the eMPF Platform, all onboarded schemes will uniformly refer to it as “Special Voluntary Contributions” to ensure consistency.

For information about individual schemes, please refer to the MPF Scheme Brochure available on the trustee’s website.

Cashier’s order is not an acceptable payment method. Please click here to view the payment methods offered by trustees.

If you notice any discrepancies in the contribution record information, please call the Contribution Inquiry Hotline at 3197 2834 (Monday to Friday: 9am – 7pm; Except public holidays) or the eMPF Customer Service Hotline at 183 2622 (Monday to Friday: 9am – 7pm; Saturday: 9am – 1pm) or email to eMPF Customer Service (enquiry@support.empf.org.hk) for assistance.

You can view and update the contribution frequency and the amount for TVC on the eMPF Mobile App or eMPF Web Portal by following the steps below.

eMPF Mobile App:

  1. Go to “My MPF” > “Change Contribution Frequency and/or Amount”
  2. Select the applicable scheme and update as needed.

eMPF Web Portal:

  1. Go to “Manage MPF” > “Change Contribution Frequency and/or Amount”
  2. Select the applicable scheme and update as needed.
Back To Top