Member

Login and eMPF Setting

You can reset your password by clicking the “Forgot Password?” button on the login screen. You can reset your password either via “iAM Smart” or by entering your HKID and the one-time passcode sent to your registered email address or mobile phone.

You can retrieve your username by clicking the "Forgot Username / eMPF ID?" button on the login screen. You can retrieve your username either via “iAM Smart” or by entering your HKID number and the one-time passcode sent to your registered email address or mobile phone.

Your eMPF account will be locked after too many failed login attempts. You are required to reset your password in order to unlock your account.
 
Click “Reset Password” on the Account Locked screen and reset your password either via “iAM Smart” or by entering your HKID number and the one-time passcode sent to your registered email address or mobile phone.

You can update the current contact details under the “My Account” > “Profile Management” > “eMPF Account Management” page. Please be reminded that you will need to verify the contact information after updating.

You can find the accessibility setting under the “My Account” > “eMPF Account Setting” page.

Please be reminded that you will not be able to access and manage your MPF on the eMPF Platform after deactivation.
 
Member can deactivate your eMPF on the eMPF Platform by clicking the link.
 
To resume the use of the eMPF Platform, you can reactivate your eMPF. Please click here for more details.

The eMPF Platform will send SMS to your registered Hong Kong mobile number. Please check with your mobile service provider to confirm international roaming arrangements.
 
Alternatively, we recommend members to receive OTP via email for login when they are abroad.

Scheme members can set or modify their consent preferences for direct marketing on the eMPF Mobile App or eMPF Web Portal by navigating to “My Account” > “Profile Management” > “eMPF Account Management” > “Way of Communication”.

Please note that these updated instructions will replace any previous directives you may have provided to the eMPF Platform Company Limited regarding the transfer of your personal data to trustees for direct marketing purposes.

For eMPF Mobile App, you may change the language settings by following these steps: Home > “My Account” > “eMPF Account Setting” > “Language”

For eMPF Web Portal, you may select your preferred language in the top right corner of the Home page.

If you log in to the same eMPF account on more than one device simultaneously, the session on the previously logged-in device will be automatically terminated to safeguard the security of your account.

If you choose to log in to eMPF account using a password, you are required to change it every 90 days. Alternatively, you can log in using biometric authentication or via “iAM Smart” for a smoother login experience.

Yes, you can change your eMPF account username via the eMPF Mobile App or eMPF Web Portal by following the steps below:

  1. Go to “My Account” > “eMPF Account Setting”
  2. Click “Change Username” to set up a new username.
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