FAQ - Member | eMPF Website

After an MPF scheme is onboarded to the eMPF Platform, employers and members should use the designated MPF administration forms to manage their MPF.

The MPF administration forms are available on the eMPF website for download.

You can submit paper MPF administration forms to the eMPF Platform by post (P.O. Box 98929, Tsim Sha Tsui Post Office ), email (forms@support.empf.org.hk) or fax (3197 2988). You may also submit the forms to any of the eMPF Service Centres in person. Please click here for the location details.

Yes, all forms and documents should be put inside a sealed envelope to ensure confidentiality and to avoid damages to them during delivery. Please write down the eMPF ID/scheme number and company name/member’s name on the envelope and the back of cheques if any.

You may approach our staff at the Service Centre to get an envelope if you do not have one.

Drop-in boxes for collection of MPF documents are available at the eMPF Service Centres during service hours, i.e. 9:00 am - 6:00 pm (Monday to Friday) and 9:00 am - 1:00 pm (Saturday).

Please note that the cut-off time for collection of Change of Investment Instruction forms is 4:00 pm on a working day (Monday to Friday, except Saturday, Sunday and public holidays). Completed forms submitted before 4:00 pm will be processed on the same working day. If the instruction is received by the eMPF Platform at or after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.

You can submit the completed MPF administration forms to the eMPF Platform by post (P.O. Box 98929, Tsim Sha Tsui Post Office), email (forms@support.empf.org.hk) or fax (3197 2988). Alternatively, you may also submit the forms to any of the eMPF Service Centres in person. Please click here for the location details.

After your MPF scheme is onboarded to the eMPF Platform, you should use the designated MPF administration forms available from this website and the eMPF Service Centres to manage your MPF. To ensure a smooth transition to the eMPF Platform, there will be a two-month grace period following the onboarding date of an MPF scheme, during which the eMPF Platform will still accept existing administration forms (including trustees’ administration forms).

All existing administration forms received after the two-month grace period will be rejected and may result in delay in processing your instructions.

Yes, you can submit instructions using paper forms. However, it is recommended that you submit your instructions via the eMPF Mobile App or eMPF Web Portal, as this will allow you to stay informed about the latest status of your instructions.

If you submit paper MPF administration forms, you will receive a confirmation notification from the eMPF Platform via your preferred channel of communication (such as paper, email or SMS) once the relevant MPF instructions have been processed. The processing time for various instructions may vary. Please refer to the service pledge on the eMPF website for details.

If you wish to receive e-notifications, we strongly recommend that you register with eMPF and set up your preferred channel of communication on the Platform.

If an employer submits paper MPF administration forms related to employees, the Platform will only notify the relevant employees if further action is required from them regarding MPF administration matters.

Please bring your Hong Kong Identity Card (HKID) along with your registered “iAM Smart” account for identity verification.

We recommend you make an online appointment through here to reduce waiting time.

Member

Paper Submission Arrangement

Where can I obtain the MPF administration forms?

What are the channels for submitting paper MPF administration forms?

Do I need to put the administration forms/documents in an envelope if I submit them through the Drop-in box?

What is the daily cut-off time for submitting forms via the drop-in box?

How can I submit the MPF administration forms to the eMPF Platform?

Can I continue to use the existing administration forms to submit instructions after my scheme is onboarded to the eMPF Platform?

Can I submit instructions using paper forms?

If I submit paper MPF administration forms, will I receive a confirmation notification from the Platform once the relevant instructions are completed? Generally, how many working days does it take to process?

If an employer submits paper MPF administration forms related to me, will I receive a notification from the eMPF Platform when the forms are received?

My paper form application was rejected due to an unmatched signature, and I was advised to visit a Service Centre for identity verification. What identification do I need to bring when visiting the Service Centre?