You can submit paper MPF administration forms to the eMPF Platform by post (P.O. Box 98929, Tsim Sha Tsui Post Office ), email (forms@support.empf.org.hk) or fax (3197 2988). You may also submit the forms through the drop-in box in eMPF Service Centres. Please click here for the location details. You are strongly recommended to make an appointment in advance to save time queuing.
You can submit the completed MPF administration forms to the eMPF Platform by post (P.O. Box 98929, Tsim Sha Tsui Post Office), email (forms@support.empf.org.hk) or fax (3197 2988). Alternatively, you may also submit the forms through drop-in box in eMPF Service Centres. Please click here for the location details.
You should use the designated MPF administration forms available from this website and the eMPF Service Centres to manage your MPF.
Yes, you can submit instructions using paper forms. The paper forms are available for download at eMPF website.
However, it is recommended that you submit your instructions via the eMPF Mobile App or eMPF Web Portal, as this will allow you to stay informed about the latest status of your instructions.
If you submit paper MPF administration forms, you will receive a confirmation notification from the eMPF Platform via your preferred channel of communication (such as paper, email or SMS) once the relevant MPF instructions have been processed. The processing time for various instructions may vary. Please refer to the service pledge on the eMPF website for details.
If you wish to receive e-notifications, we strongly recommend that you register with eMPF and set up your preferred channel of communication on the Platform.
If an employer submits paper MPF administration forms related to employees, the Platform will only notify the relevant employees if further action is required from them regarding MPF administration matters.
Please bring your Hong Kong Identity Card (HKID) along with your registered “iAM Smart” account for identity verification.
We recommend you make an online appointment through here to reduce waiting time.
Scheme members are encouraged to register for eMPF and access their MPF account information through eMPF Web Portal or Mobile App.
Alternatively, scheme members can submit the application form (Scheme Member | Handle MPF for Others) and the supporting documents to the eMPF Platform by post (P.O. Box 98929, Tsim Sha Tsui Post Office), email (forms@support.empf.org.hk) or fax (3197 2988), or to any of the eMPF Service Centres in person. If necessary, you may appoint an authorized person to submit the request for checking the MPF account information on your behalf. In such cases, please use the relevant form to submit the request and the supporting documents to the eMPF Platform.
If you are the personal representative or a person entitled in priority to the administration of your father’s estate, you can complete and submit the relevant application form, together with the required supporting documents to the eMPF Platform. You may refer to the application form for more details.
You may submit the completed form and supporting documents to the eMPF Platform by post (P.O. Box 98929, Tsim Sha Tsui Post Office), email (forms@support.empf.org.hk) or fax (3197 2988), or to any of the eMPF Service Centres in person.
In general, the processing time for MPF account information enquiry is approximately 20 working days. This includes an 8-working-day pending period for verification of member’s identity and authorization (if applicable), during which the member may cancel the enquiry via the eMPF Platform. As a result, the overall processing time is longer than that for a general written enquiry.
You can now register for the eMPF Platform and log in to the eMPF Platform to access all your MPF account records directly. You no longer need to make an enquiry with the MPFA.