Employer

Upon onboarding of an MPF scheme to the eMPF Platform, all employers and scheme members of the scheme are required to register with the eMPF Platform to obtain an eMPF ID and user credentials for future logins to the eMPF Platform to manage their MPF accounts electronically.

We strongly recommend employers and scheme members to manage their MPF accounts through digital means. However, employers and scheme members, if they prefer, can still submit their MPF related instructions to the eMPF Platform in paper form via different means (e.g. by post, fax, email to designated contact address or number, or in person to drop-in box at any of the eMPF Service Centres).

The eMPF Platform’s fully automated, digitalized one-stop design, coupled with the “cost recovery” operation principle, sets to reduce the administration cost of MPF. The “straight pass-on” requirement of the MPF legislation stipulated that administration fee of MPF schemes charged by the trustees must not exceed the Platform fees they pay to the eMPF Platform Company, so the cost savings will be “passed straight on”, leading to a corresponding reduction by the trustees in their overall fees and charges, which will benefit MPF scheme members directly.

All employers and members have to submit MPF administration instructions to the eMPF Platform after their participating scheme is onboarded to the eMPF Platform.

No, you are required to submit MPF administration instructions to the eMPF Platform for processing.

You should start managing your MPF accounts through the eMPF Platform from the date on which the MPF scheme that you are participating in onboards to the eMPF Platform. You may find the onboarding schedule of the schemes on the eMPF website.

Upon onboarding of a scheme to the eMPF Platform, the administration of the scheme will be performed by the eMPF Platform. Participating employers and scheme members are immediately required to manage their MPF accounts through the eMPF Platform and submit their MPF instructions to the Platform directly, and they should no longer submit their instructions to their trustees.

The eMPF Platform is provided in the form of web portal and mobile application. Given the appropriate configurations and setting of the users’ devices, the eMPF Platform can be operated regardless of geographic locations.

The service pledge of various services of the eMPF Platform are published on the eMPF website.

All MPF schemes, including Industry Schemes, will be onboarded to the eMPF Platform according to the onboarding schedule.

Only MPF schemes will be onboarded to the eMPF Platform. ORSO trustees/administrators can make use of the eMPF Platform to transfer benefits from ORSO schemes to MPF schemes. Other than that, ORSO scheme administration will not be supported by the eMPF Platform.

There is no special browser setting for accessing the eMPF Platform. You can use the latest version of Microsoft Edge, Mozilla Firefox, Safari or Google Chrome to access the eMPF Platform, and you are required to enable JavaScript and allow cookies on your browser.

Trustees and their schemes will get onboard the eMPF Platform in sequence one by one (details - www.empf.org.hk). After your other scheme has got onboard, your account information of that scheme will be automatically shown on the eMPF Platform.

If you attempt to open the eMPF Mobile App and it pops up with this notification, it could indicate that your device may have suspicious applications from unofficial sources installed that pose a potential security risk, including granted excessive access.

We advise you to take actions to continue using the eMPF Mobile App:

• Remove the applications with potential security risk: The eMPF Mobile App will be accessible only after the relevant applications have been removed
• For any enquiries, please contact eMPF Customer Service

Trustees are required to properly carry out their fiduciary duties (including duty of prudence, duty of diversification, duty of loyalty and duty of compliance) and act in the best interest of scheme members. These duties remain unchanged after the launch of the eMPF Platform.

The eMPF Platform (including both eMPF Web Portal and eMPF Mobile App) operates on a 24/7 basis.

No. There is no charge for registering and using the eMPF Platform.

No, the “Date of Joining Scheme” cannot be amended via eMPF Platform online. The employer is required to provide a cover sheet with signatures of both employer and employees, original date and the changed date, as an agreement to modify the "Date of Joining Scheme”.

No. The fund transactions and custody of MPF contributions will continue to be managed by the trustees. The eMPF Platform is solely responsible for the administrative management and record-keeping of the MPF schemes.

The eMPF Platform places great importance on the privacy and cybersecurity of employers and scheme members. As a security measure, users may be required to complete a “puzzle matching test” after entering their username and password to ensure that the login attempt is not made by an automated bot.

The eMPF Platform requires employers or scheme members to utilize strong passwords to safeguard their personal data and ensure their account security. The Platform’s password complexity requirements are aligned with established industry best practices and relevant regulatory standards.

Upon your first login, you may choose to enable biometric authentication, which will facilitate more convenient access to your account through biometric verification in the future.

No, using a rooted/jailbroken device may compromise its security and increase the risk of fraudulent transactions.

To ensure your company account safety, we recommend accessing your company account only with a device that remains in its original, unmodified state.

If you attempt to open the eMPF Mobile App and it pops up with this message, it could indicate that your device may have been modified (commonly known as “jailbroken” or “rooted”) or you have turned on the 'Developer Options' that pose a potential security risk.

We advise you to take actions to continue using the eMPF Mobile App:
•  Ensure your device’s configuration has not been modified 
•  Turn off 'Developer Options' (if applicable)

Upon receipt of your application, the eMPF Platform will send within two working days a notification to the company authorized person by email / SMS for activating your account. Please reserve sufficient time for registration and arrange contributions on the eMPF Platform for the first time.

You can click “Activate your account” on the login page of the eMPF Web Portal or eMPF Mobile App and follow the steps to activate eMPF.

You need to register with eMPF for each company individually and a specific eMPF ID will be issued for each company. The authorized person of the company can manage the MPF accounts for both companies if he/she is registered as a Company Authorized Person with the same HKID number. The authorized person can view account information for both companies on the eMPF Platform after the schemes in which the companies are participating are onboarded to the eMPF Platform.

If your HKID card shows only the year of birth, you can use the last day of the year as shown on the HKID card (i.e. 31 December) as your date of birth. If your HKID card shows only the year and month of birth, you can use the last day of the month as your date of birth.

The eMPF Platform does not support online registration by passport. He/she can visit any of the eMPF Service Centres in person to complete the eMPF registration.

We advise you to register for eMPF at the earliest if the scheme that your company is participating in has already onboarded to the eMPF Platform. Using eMPF Platform can help you better manage your MPF matters and make contributions easier.

(Existing enrolled employer) Yes. You can input your company name and upload documents issued by your trustee to your company within 6 months preceding the date of registration of the eMPF Platform, such as correspondences or emails in replace of BR/CI.

(Existing enrolled employer) No. Your company’s key information, including your existing employees’ information, payroll group, and direct debit authorization setting (if any), etc. will be transferred from your trustee’s system to the eMPF Platform.

Employers should pay attention to each eMPF communication pack sent by Trustees, as they contain important information, including eMPF Activation Codes, which are required for a simplified registration flow.

While Employers only need to register with the eMPF once to manage all their MPF schemes, it is recommended to keep each set of the Activation Codes until the eMPF registration is completed.

If the scheme in which the existing employees participates has been onboarded the eMPF Platform, we recommend that employees register with eMPF to facilitate the management of their MPF online, e.g. fund switching or withdrawals. However, whether existing employees register with eMPF will not affect the contribution process of the employers.

There may be a data discrepancy between your existing company MPF scheme account and your eMPF account, such as differences in company name, registration type or number/organization registration document.

You may call eMPF Customer Service Hotline 183 2622 (Monday to Friday: 9am – 7pm; Saturday: 9am – 1pm) or visit one of the eMPF Service Centres for further assistance. Click here for detailed information on the locations and service hours.

You may also need to prepare and bring along the following documents:

1. Business Registration (BR) Certificate or Partnership Deed;
2. Certificate of Incorporation (CI) or Registration of Non-HK Company;
3. Board Resolution or Written Authorization (with specimen signature); and
4. eMPF Activation Code in the Communication Pack sent by your trustee (if any)

Yes, a notification will be sent to employer via email or SMS once the registration is completed. Please activate your eMPF on the eMPF Web Portal or eMPF Mobile App.

Employer can appoint the existing authorized signer(s) of the MPF schemes as the signer(s) for the "Company Authorized Person" Appointment Form.

When employers register on the eMPF Platform using the simplified registration method (with the eMPF Activation Code provided in the communication pack issued by the trustee), the Platform will verify the information against the records of the trustees that have been transferred to the eMPF Platform.

A “Board Resolution” is a meeting minute, which should include details such as the name of attendees, the date and location of the meeting and must be signed by the company owner(s) or director(s) listed in the Company Registry.

The “Board Resolution for Authorized Person” must clearly indicate the appointment of Authorized Person(s) who are authorized by the company owner(s) and director(s) to represent the company in all matters related to the registration and MPF administration on the eMPF Platform.

• An employer has to appoint at least one representative to be the CAP to register with the eMPF Platform (eMPF) and handle MPF matters on eMPF on behalf of the company.
  
  
• The CAP will have access to all functions available on eMPF, including updating company information, enrolling new employees, making contributions, reporting employees’ cessation of employment, etc. The CAP may also assign other users to handle MPF matters for the company.
  
  
• At present, an employer can appoint a CAP with (i) the "Company Authorized Person" Appointment Form¹ ; or (ii) a board resolution signed by the company owner(s) or director(s); to represent the company in performing all matters related to eMPF registration and MPF administration on eMPF. The CAP does not necessarily have to be the employer (such as the sole proprietor of a sole proprietorship or a partner in a partnership) or an employee of the employer.
  
  
• When appointing a CAP, the employer should take into account the following non-exhaustive factors to ensure compliance, security and operational effectiveness:
  
  
  1. Proper definition and documentation on CAP’s authority: Even if the “Company Authorized Person" Appointment Form is signed for the purpose of appointing a CAP, as a matter of good governance, employers should also ensure, if applicable, separate board resolution be prepared to document the appointment of a CAP and the scope of authority. The board resolution should be carefully drafted to clearly and specifically define the CAP’s powers and authority, and to ensure that such powers and authority do not extend beyond what is reasonably necessary for handling MPF matters on eMPF. In particular, the resolution should clearly articulate the types of instructions the CAP may give, the transactions the CAP may initiate or approve, and any applicable limits or safeguards, so as to avoid conferring broader authority than is required for the proper discharge of the CAP’s role. If a board resolution is not available, the employer should ensure the same level of check and balance is in place when appointing the CAP. It is also a good practice to periodically review the board resolution or the check-and-balance mechanism to ensure that it remains valid, relevant and appropriate.
     
     
  2. Confidentiality of employees’ personal data: The CAP will have access to employees’ personal data, which are sensitive and confidential. Appointment shall therefore be limited to those persons with a genuine need to manage the employer’s MPF obligations. When an external party is appointed, employers should enter into a legally binding non-disclosure agreement with the appointee. Such agreement should specify the obligations of the CAP. It is also a good practice to designate at least one alternate CAP (not being an external party) for business continuity and risk management purposes.
     
     
  3. Consent of employees: Appointing an external party as CAP will allow him/her to have access to employees’ sensitive personal data, and this involves a disclosure of employees’ personal data to a third party under the Personal Data (Privacy) Ordinance (PDPO). Employers must transparently communicate to all employees well in advance the appointment of the CAP, purpose of the appointment, the CAP’s roles and data access scope (e.g. contribution records, etc.). Explicit and informed consents authorizing such data disclosure have to be obtained from employees through unambiguous mechanisms, such as dedicated notices or opt-in forms, before the appointment of the CAP. Failure to do so may result in non-compliance with PDPO and potential enforcement actions.
     
     
  4. Competency of the appointed person: Employers should appoint a person with proven skills, knowledge and integrity in managing MPF matters for the employer as the CAP. Employers should also consider any potential conflict of interests in appointing the CAP. In addition, it is highly recommended for employers to verify qualifications, through references, certifications or prior performance records, to ascertain the appointee’s ability and suitability to manage MPF matters efficiently and properly. Periodic competency assessments will also help further mitigate operational risks.
     
     
  5. Obligation of CAP to keep the login credentials safe: CAP bears responsibility in safeguarding the login credentials for the employer’s eMPF account from unauthorized access and leakage of confidential data.
     
     
• For the avoidance of doubt, the above factors are applicable when an employer considers appointing an MPF subsidiary intermediary as the CAP.
  
  
• Employers shall remain fully accountable for all risks linked to their appointment of any CAP(s), including compliance with all applicable laws, regulations and guidelines (including but not limited to the PDPO and the Mandatory Provident Fund Schemes Ordinance), as well as potential consequential losses arising from unauthorized instructions and improper eMPF account activities. Comprehensive due diligence and ongoing monitoring are necessary to manage any delegation and operational risks.
  
  

¹ The appointment form can be downloaded from the eMPF website.

We recommend appointing more than one Company Authorized Person to ensure continuity in handling your company’s MPF matters through the eMPF Platform in case the only Company Authorized Person leaves the company or becomes unable to perform his/her duties.

The existing MPF accounts of your employees who are under employment will be transferred from trustees’ systems to the eMPF Platform. Employers do not need to create MPF accounts for those employees again on the Platform.

You are encouraged to sign up to obtain the technical specifications earlier in order to ensure adequate lead time to complete the development/enhancement works and all the necessary testing of your payroll system before the MPF scheme in which your company is participating onboards to the eMPF Platform.

No, you should only submit instructions to the eMPF Platform after the relevant MPF scheme has been onboarded to the Platform.

If the MPF scheme your company participate in will soon be onboarded to the Platform, please note that there are administrative arrangements during the transition period, including the cut-off dates for submitting administrative instructions to your trustee.

If you are unable to submit administrative instructions to the trustee before the specified cut-off dates, some instructions will be processed after the scheme is onboarded to the Platform, while others will be rejected. You may need to resubmit any rejected instructions to the Platform after the scheme is onboarded.

For the cut-off dates and related arrangements of various administrative instructions for individual schemes, you may refer to the eMPF Communication Pack sent by the trustee.

You do not have to confirm if the employee has registered with eMPF or not, as the employee can complete eMPF registration and enrolment in one go.

To ensure your employees can successfully complete their enrolment via the eMPF Platform, it is crucial to enter their personal information accurately. This includes the employee’s HKID number, his/her name as appears on the HKID, and his/her contact information.

Additionally, there is a due date (i.e., within 90 days) for employees to complete the enrolment, otherwise any saved data will be automatically deleted after the deadline. We recommend you remind the employees of this deadline to ensure they complete and submit their parts on time.

For details regarding the due date, the employees may refer to the notification email sent to them or check it under the “Action Items” of their eMPF account.

Employees are strongly encouraged to complete the enrolment application via the eMPF Platform. However, if an employee is not willing to register with eMPF, the employer can submit the employee’s enrolment form, completed by both the employer and the employee, to the eMPF Platform by post (P.O. Box 98929, Tsim Sha Tsui Post Office), email (forms@support.empf.org.hk) or fax (3197 2988), or to any of the eMPF Service Centres in person. Please click here for the location details.

The mobile numbers of the employees are mandatory fields that must be provided by the employer. While email addresses are optional, we recommend that employers also provide employees’ email addresses to give eMPF Platform an additional means of contacting employees.

eMPF Platform currently does not have a limit on the number of payroll groups you can set, it depends on the employer’s actual needs for setting up different payroll groups.

We currently do not offer certified true copy services. We recommend that you retain a copy of the completed form before submission.

If the employer has registered with eMPF, they will receive a notice only when a follow-up is required for the relevant member enrolment. This notice will be sent via email or SMS.

After the MPF scheme in which your company is participating is onboarded to the eMPF Platform, you can upload contribution data for your employees by completing and uploading the standardized file template through the eMPF Web Portal. After logging in to the eMPF Web Portal, choose “Manage Contribution” > “View Contribution Period”, then upload the contribution data file under a particular contribution period of the selected scheme. Please refer to the relevant user guide for details.

The employer should continue to submit contributions to trustee through the eMPF Platform after the participating MPF scheme is onboarded to the eMPF Platform.

After the MPF scheme in which your company is participating is onboarded to the eMPF Platform, employers are required to use the standardized file format provided by the eMPF Platform in preparing and submitting contribution data. 

No, the file does not need to be encrypted before submission. The eMPF Platform uses Transport Layer Security (TLS) protocol to encrypt data during data transmission to protect your data. All data provided to the eMPF Platform are secured, and access to them is restricted to authorised personnel only.

eMPF Service Centres do not accept any cash payment for contributions. You may deposit your cheques for contribution payment in the drop-in box, or make electronic payments on the eMPF Platform.

No. You should submit contribution cheques to eMPF Platform office by post (P.O. Box 98929, Tsim Sha Tsui Post Office) or through drop-in box at any of its 3 service centres (details - www.empf.org.hk). But why bother? Switch to e-payment via the eMPF Platform for a more convenient and efficient experience!

No, the payee name need not be changed. For the payee name on the cheque, you can contact the scheme trustee for further details.

We encourage employees to register with eMPF to facilitate them in managing their MPF. However, whether the employee has registered with eMPF will not affect the contribution process of an employer on the eMPF Platform.

After the MPF scheme in which your company is participating is onboarded to the eMPF Platform, you can log in to the eMPF Platform and find the notice under “My Account” > “My Letter and Statement”.

Employers can select and configure the predefined voluntary contribution calculation method for different groups of employees on the eMPF Platform.

Please visit the page “Payment Methods” for the details on how to make contributions to the respective MPF schemes via the eMPF Platform.

For employers and regular employees, the eMPF Platform will calculate and process the actual contribution amount based on the provided relevant income and / or basic salary, rounding off to the nearest 2 decimal places.

For self-employed persons, the eMPF Platform will calculate and process the actual contribution amount based on the provided relevant income, rounding off to the nearest 2 decimal places.

Example 1 (Integral number)
If an employee’s relevant income is $12,011, the contribution amount will be $12,011 x 5%= $600.55.

Hence, no rounding off for this case.

Example 2 (Non-integral number)
If an employee’s relevant income is $12,011.5, the contribution amount will be $12,011.5 x 5% = $600.575.

The eMPF Platform will calculate the contribution by rounding off to the nearest 2 decimal places, means $600.58.

Example 3 (Non-integral number)
If an employee’s relevant income is $12,022.05, the contribution amount will be 12,022.05 x 5% = $601.1025.

The eMPF Platform will calculate the contribution by rounding off to the nearest 2 decimal places, means $601.10.

To ensure smooth processing of your contributions, please make sure the voluntary contribution settings for the relevant employees are properly set up before submitting the Remittance Statement.

If the contribution record information is observed to be incorrect, please call the Contribution Inquiry Hotline at 3197 2834 (Monday to Friday: 9am – 7pm; Except public holidays) or the eMPF Customer Service Hotline at 183 2622 (Monday to Friday: 9am – 7pm; Saturday: 9am – 1pm) or email to eMPF Customer Service (enquiry@support.empf.org.hk) for assistance.

Yes, you can download contribution reports on the eMPF Web Portal or eMPF Mobile App by following these steps:

eMPF Web Portal:

1. Go to “Manage Contribution” > “View Contribution Period”
2. Select the MPF scheme for which you wish to generate the contribution report, then click “Settled Contribution” to download the report.

eMPF Mobile App:

1. Go to “Manage MPF” > “View Contribution Period”
2. Select the MPF scheme for which you wish to generate the contribution report, then click “Settled Contribution” to download the report.

Yes, you can download contribution reports on the eMPF Web Portal or eMPF Mobile App by following these steps:

eMPF Web Portal:

1. Go to “Manage Contribution” > “View Contribution Period”
2. Select the MPF scheme for which you wish to generate the contribution report, then click “Settled Contribution” to download the report.

eMPF Mobile App:

1. Go to “Manage MPF” > “View Contribution Period”
2. Select the MPF scheme for which you wish to generate the contribution report, then click “Settled Contribution” to download the report.

If you are using the bulk upload feature, you can re-upload a file containing corrected data before submitting the contribution instructions. However, if the data is submitted directly through the Platform, you will not be able to update it directly on the Platform. Instead, you must submit a paper form to request the update.

We recommend that employers pay contribution bills for each payroll group separately. Additionally, MPF contributions for employees of different companies should be submitted under respective company’s name to ensure that each contribution is accurately matched with its corresponding payroll group and contribution bill.

If you have set up autopay / DDA for your monthly MPF contributions but your eMPF account still shows overdue contribution alerts, this may be due to a timing difference between payment processing by your designated bank and the contribution deadline. If you submitted the contribution data before the contribution day and ensure that sufficient funds are available in your bank account, you may disregard the alert.

If you have further questions, please contact the eMPF Customer Service Hotline at 183 2622 (Monday to Friday: 9am - 7pm; Saturday: 9am - 1pm).

Users with the appropriate access right can update the upper limit for each payment under the relevant schemes via the eMPF Web Portal or eMPF Mobile App by following the steps below.

eMPF Web Portal:

1. Go to “Manage Scheme” > “Manage Enrolled Scheme”
2. Select the applicable scheme, click the “Default Payment Methods” tab and update the limit as needed.

eMPF Mobile App:

1. Go to “Manage MPF” > “Manage Enrolled Scheme”
2. Select the applicable scheme, click the “Default Payment Methods” tab and update the limit as needed.

After the MPF scheme in which your company is participating is onboarded to the eMPF Platform, you can submit employee termination and/or a new employee enrolment instruction together with the contribution data through the eMPF Platform. Please select the drop-down menu “Update Employee List” under the “Employee Contribution Data” page.

Yes, the application for LSP/SP offsetting can still be submitted through the eMPF Platform. Please refer to the relevant User Guide for details.

Changes to the LSP/SP offsetting sequence may affect the subsidy amount under the Subsidy Scheme for Abolition of MPF Offsetting Arrangement. For details about the Subsidy Scheme, please visit Labour Department’s website.

Employers may submit online application through the TransitionEase or submit a completed application form with a copy of relevant supporting documents (e.g., “Wage Record” in the form of salary slip(s) and payment proof of wages such as bank transaction records, bank statements, etc.) to the Service Centre for the Subsidy Scheme for Abolition of MPF Offsetting Arrangement. For detailed information regarding the eligibility, application methods, and required supporting documents etc. of the Subsidy Scheme, please visit Labour Department’s Subsidy Scheme for Abolition of MPF Offsetting Arrangement website.

After the implementation of the abolition of MPF offsetting arrangement, the maximum amount of LSP/SP (i.e., the sum of pre-transition and post-transition portions of LSP/SP) is still capped at HK$390,000. If an employee’s total LSP/SP exceeds HK$390,000, the amount in excess of the cap will be deducted from the post-transition portion. For more information on the eligibility for and calculation of LSP/SP, please visit Labour Department's website.

You cannot review or obtain the accrued benefits amount generated from employer contributions in the employee’s MPF account, except in cases involving the termination of an employee where Long Service Payment (LSP) / Severance Payment (SP) offsetting is applicable.

You need to report the cessation of employment for employees and to make their last contributions on or before the 10th day of the calendar month following the employees’ last day of employment (not applicable to casual employees).

You can log in to the eMPF Web Portal, select “Terminate Employees” under “Manage Employee”, and choose “Bulk Upload” or “Select from the Employee List” to report employees’ cessation of employment.

Please refer to the relevant User Guide for details.

You can also log in to the eMPF Mobile App, go to “Manage MPF” > choose “Terminate Employees”, choose “Bulk Upload” or “Select from the Employee List” to report employees’ cessation of employment.

If you wish to report using paper forms, please click here to download and complete the relevant form(s) and submit by post (P.O. Box 98929, Tsim Sha Tsui Post Office), via email (forms@support.empf.org.hk), or in person at any of the eMPF Service Centres (click here for location details).

If an employee has reached the retirement age of 65 but the employer has not yet reported the employee’s termination of employment, the eMPF Platform will follow up with the employer regarding the employee’s application for MPF accrued benefits withdrawal and Long Service Payment (LSP), if applicable.

The employer may then be required to provide relevant information, supporting document(s) and approval(s) regarding the employee's eligibility and entitlement to LSP/SP.

Employer should take note of the onboarding schedule of the enrolled schemes. If both the transfer-in and transfer-out schemes are onboarded the eMPF Platform, employer can perform the fund transfer directly on the Platform. If only the transfer-in scheme is onboarded to the Platform, employer needs to submit the request forms via email/ fax/ post.

You should log in to the eMPF Platform through your single user account and user credentials (i.e. single username and password). After logging in to the Platform, the names of the companies that you can manage will be shown on the homepage for your selection.

The Company Authorized Person can grant access rights to employees to manage the company’s MPF accounts through the eMPF Platform. There are 3 different levels of access rights that can be granted, including Company Control level, Scheme Control level and Payroll Group Control level. Please click here for more details.

As long as the employee remains enrolled in an MPF scheme, the employer can continue to submit MPF contribution instructions through the eMPF Platform. Whether the employee actively uses their eMPF account does not affect the employer making contributions.

No. The employer is required to manage the user access rights of the Company. If a Company Authorized Person or Scheme Authorized Person has left the company but their user permissions have not been removed, they can still use their previously granted access on the eMPF Platform.

Therefore, to ensure the security and accuracy of MPF management, it is essential to promptly revoke the access of former or unsuitable authorized persons and designate new representatives. This helps maintain smooth MPF operations on the Platform without disruptions.

If you choose to log in to eMPF account using a password, you are required to change it every 90 days. Alternatively, you can log in using biometric authentication or via “iAM Smart” for a smoother login experience.

There are three types of users for an employer account: “Company Authorized Person”, “Scheme Authorized Person” and “Other User”.

Each user type can have a maximum of 50 users.

Only the user who submits the instruction (i.e., the preparer) will receive a notification. However, if the instruction requires approval, all relevant Authorized Persons/Approvers will receive a notification after the preparer submits the instruction.

You can update the personal particulars of the Company Authorized Person through the eMPF Web Portal by following these steps: Go to “My Account” > “Profile Management” > “People Management”. Then, under the “Company Authorized Person” tab, click “View” to make updates.

You can update the personal particulars of the Scheme Authorized Person by selecting the scheme and clicking the “Scheme Authorized Person” under “Manage Enrolled Scheme”.

You can update the status in the Common Reporting Standard (CRS) Form under “My Account” > “Profile Management” > “People Management” page.

You can update the status in the Common Reporting Standard (CRS) Form under the “My Account” > “Profile Management” > “Company Management” page.

You can find the eMPF user guides and tutorial videos via the link.

For customers who have already made an online appointment, please arrive at the eMPF Service Centre on time and check in with the confirmation QR code or reference number at the reception.

If you leave the Service Centre while waiting for service, you may use your mobile device to scan the QR code on the ticket for the latest queuing status. A notification SMS will be sent to you when your turn is approaching. Please reserve sufficient time to return to the Service Centre.

Yes, you can simply go to the Online Booking System and retrieve your appointment record with the booking reference number to cancel or change the booking 24 hours prior to the appointment time.

The eMPF self-service kiosks allow employers/members to perform eMPF registration and administration of their MPF accounts, such as enrolment into an MPF scheme, transfer of benefits and fund switching.

Our staff are not in a position to input data to your mobile device. If you encounter any difficulties in using the eMPF Platform, our staff would explain and demonstrate the necessary steps and procedures to you.

We understand the importance of proper processing of user instructions and would need to know more about your company’s case and your feedback on our handling of your company’s instruction so as to address and resolve your concerns. Please contact us for assistance. 

Upon obtaining details of your company’s case, eMPF Platform Company Limited (eMPF Company) will conduct an investigation to ascertain if your company’s instruction had been properly executed by the eMPF Platform. As each case is different, eMPF Company will assess on a case-by-case basis subject to agreed terms.  We may need your assistance to provide relevant information.

If it is proven that there is direct financial loss incurred to your employees due to the fault of the eMPF Company, such as a delay in allocating contributions, as a general principle, eMPF Company will credit the shortfall in fund units to your employees’ MPF account to restore your employees’ MPF account to the position had the delay not occurred.

For example, if your employees’ contributions should have been allocated with fund prices of 20th November but the contributions were eventually allocated with fund prices of 25th November, the fund prices of 20th and 25th November of your employees’ selected funds will be compared to calculate any shortfall in units which will be credited to your employees’ account as compensation. If the delay in fact results in more fund units being purchased and credited to your employees’ MPF account previously, no deduction will be made from your employees’ account.

The pilot scheme aims to provide an alternative dispute resolution mechanism for users of the eMPF platform i.e. scheme members and employers. It is designed to resolve monetary disputes related to the use of eMPF Platform and the scheme administration services provided by eMPF Platform Company Limited. The pilot scheme will run for a period of twelve months, from 25 June 2025 to 24 June 2026, and will be administered by the Financial Dispute Resolution Centre.

The pilot scheme will handle monetary disputes between scheme members / employers (eMPF Users) and eMPF Platform Company Limited (eMPF Company) that arise from the use of the eMPF Platform or scheme administration services provided by eMPF Company. However, it will not accept disputes solely between an eMPF User and an MPF trustee only, contractual matters between an MPF intermediary or intermediaries and an MPF trustee or its subsidiary, or employment matters from an employee or employees of an MPF trustee or its subsidiary, claims regarding policies, fees, charges or interests charged by MPF trustees, or claims about investment performance.

The pilot scheme is non-profit, and participants will incur application and administrative fees. For each mediation case submitted by a scheme member/employer, an application fee of HK$200 will be payable to the Financial Dispute Resolution Centre (FDRC). For more details about the fees, please refer to FDRC’s website.

A scheme member/employer (eMPF User) can initiate the mediation process by submitting a duly completed application form together with the required supporting documents to the Financial Dispute Resolution Centre. However, an eMPF User should always attempt to resolve the dispute through lodging a complaint with eMPF Platform Company Limited first before resorting to mediation. Please click here for the complaint and mediation process. 

You may provide your contact phone number in the email and indicate your preference for a phone reply. Our Customer Service representative will reach out to you using the phone number provided.

Yes, eMPF Service Centres accept documents related to eMPF services that are delivered from a courier company, provided they are stamped with the official seal of the courier company.

You can submit paper MPF administration forms to the eMPF Platform by post (P.O. Box 98929, Tsim Sha Tsui Post Office ), email (forms@support.empf.org.hk) or fax (3197 2988). You may also submit the forms to any of the eMPF Service Centres in person. Please click here for the location details.

The cut-off time for employers to submit contribution data and cheques by paper-based means to the drop-in box at eMPF Service Centres is 6:00 pm on a working day (Monday to Friday, except Saturday, Sunday and public holidays).

After your MPF scheme is onboarded to the eMPF Platform, you should use the designated MPF administration forms available from this website and the eMPF Service Centres to manage your MPF. To ensure a smooth transition to the eMPF Platform, there will be a two-month grace period following the onboarding date of an MPF scheme, during which the eMPF Platform will still accept existing administration forms (including trustees’ administration forms).

All existing administration forms received after the two-month grace period will be rejected and may result in delay in processing your instructions.

If you submit paper MPF administration forms, you will receive a confirmation notification from the eMPF Platform once the relevant MPF instructions have been processed (except for employee termination and new employee enrolment). The processing time for various instructions may vary. For more details, please click here to read the service pledge on the eMPF website.

If you submit paper MPF administration forms and fail to pay the contributions for your employees before the contribution day due to incorrect information, you may be regarded as making a late contribution payment. Therefore, it is essential to allow sufficient time for submission and verification of form details, ensuring that contributions are paid before the due dates. It is recommended to address contribution-related matters in advance to prevent unnecessary delays and surcharge.