General Questions
Upon onboarding of an MPF scheme to the eMPF Platform, all employers and scheme members of the scheme are required to register with the eMPF Platform to obtain an eMPF ID and user credentials for future logins to the eMPF Platform to manage their MPF accounts electronically.
We strongly recommend employers and scheme members to manage their MPF accounts through digital means. However, employers and scheme members, if they prefer, can still submit their MPF related instructions to the eMPF Platform in paper form via different means (e.g. by post, fax, email to designated contact address or number, or in person to drop-in box at any of the eMPF Service Centres).
You should start managing your MPF accounts through the eMPF Platform from the date on which the MPF scheme that you are participating in onboards to the eMPF Platform. You may find the onboarding schedule of the schemes on the eMPF website.
Onboarding Arrangement
A communication pack with a “Notice to participating Employers and Scheme Members of the Scheme” will be sent by the trustee to the scheme participating employers and members before the onboarding of the MPF scheme. The onboarding date of the MPF scheme and important information about onboarding, such as the cut-off date for trustee/sponsor to receive MPF administration instructions, will be provided in the notice.
You may also refer to the onboarding schedule of the schemes on the eMPF website. Please contact your trustee/sponsor of the participating MPF scheme for the information, if you have not received the communication pack two months before the scheme onboarding date.
A new employer account number will be assigned after the MPF scheme in which your company is participating is onboarded to the eMPF Platform. Employer can log in to the eMPF Platform, and then choose “Manage Scheme” > “Manage Enrolled Scheme” to view the list of enrolled schemes and related account information.
Alternatively, you can call the eMPF Customer Service Hotline 183 2622 or visit any of the eMPF Service Centres to obtain the updated account number after the relevant scheme is onboarded to the eMPF Platform.
You are encouraged to sign up to obtain the technical specifications earlier in order to ensure adequate lead time to complete the development/enhancement works and all the necessary testing of your payroll system before the MPF scheme in which your company is participating onboards to the eMPF Platform.