Employer

General Questions

Upon the onboarding of a scheme to the eMPF Platform, the administration of the scheme will be performed by the eMPF Platform. Participating employers and scheme members of the scheme are immediately required to manage their MPF accounts through the eMPF Platform and submit their MPF administration instructions to the Platform for processing.

Upon onboarding of an MPF scheme to the eMPF Platform, all employers and scheme members of the scheme are required to register with the eMPF Platform to obtain an eMPF ID and user credentials for future logins to the eMPF Platform to manage their MPF accounts electronically.

We strongly recommend employers and scheme members to manage their MPF accounts through digital means. However, employers and scheme members, if they prefer, can still submit their MPF related instructions to the eMPF Platform in paper form via different means (e.g. by post, fax, email to designated contact address or number, or in person to drop-in box at any of the eMPF Service Centres).

The eMPF Platform’s fully automated, digitalized one-stop design, coupled with the “cost recovery” operation principle, sets to reduce the administration cost of MPF. The “straight pass-on” requirement of the MPF legislation stipulated that administration fee of MPF schemes charged by the trustees must not exceed the Platform fees they pay to the eMPF Platform Company, so the cost savings will be “passed straight on”, leading to a corresponding reduction by the trustees in their overall fees and charges, which will benefit MPF scheme members directly.

All employers and members have to submit MPF administration instructions to the eMPF Platform after their participating scheme is onboarded to the eMPF Platform.

No, you are required to submit MPF administration instructions to the eMPF Platform for processing.

You should start managing your MPF accounts through the eMPF Platform from the date on which the MPF scheme that you are participating in onboards to the eMPF Platform. You may find the onboarding schedule of the schemes on the eMPF website.

Upon onboarding of a scheme to the eMPF Platform, the administration of the scheme will be performed by the eMPF Platform. Participating employers and scheme members are immediately required to manage their MPF accounts through the eMPF Platform and submit their MPF instructions to the Platform directly, and they should no longer submit their instructions to their trustees.

Trustees are required to properly carry out their fiduciary duties (including duty of prudence, duty of diversification, duty of loyalty and duty of compliance) and act in the best interest of scheme members. These duties remain unchanged after the launch of the eMPF Platform.

The eMPF Platform (including both eMPF Web Portal and eMPF Mobile App) operates on a 24/7 basis.

The eMPF Platform is provided in the form of web portal and mobile application. Given the appropriate configurations and setting of the users’ devices, the eMPF Platform can be operated regardless of geographic locations.

There is a service pledge for the eMPF Platform, and the information will be available on the eMPF Public Website soon.

All MPF schemes, including Industry Schemes, will be onboarded to the eMPF Platform according to the onboarding schedule.

Only MPF schemes will be onboarded to the eMPF Platform. ORSO trustees/administrators can make use of the eMPF Platform to transfer benefits from ORSO schemes to MPF schemes. Other than that, ORSO scheme administration will not be supported by the eMPF Platform.

There is no special browser setting for accessing the eMPF Platform. You can use the latest version of Microsoft Edge, Mozilla Firefox, Safari or Google Chrome to access the eMPF Platform, and you are required to enable JavaScript and allow cookies on your browser.

Onboarding Arrangement

A communication pack with a “Notice to participating Employers and Scheme Members of the Scheme” will be sent by the trustee to the scheme participating employers and members before the onboarding of the MPF scheme. The onboarding date of the MPF scheme and important information about onboarding, such as the cut-off date for trustee/sponsor to receive MPF administration instructions, will be provided in the notice.

You may also refer to the onboarding schedule of the schemes on the eMPF website. Please contact your trustee/sponsor of the participating MPF scheme for the information, if you have not received the communication pack two months before the scheme onboarding date.

The existing MPF accounts of your employees who are under employment will be transferred from trustees’ systems to the eMPF Platform. Employers do not need to create MPF accounts for those employees again on the Platform.

A new employer account number will be assigned after the MPF scheme in which your company is participating is onboarded to the eMPF Platform. Employer can log in to the eMPF Platform, and then choose “Manage Scheme” > “Manage Enrolled Scheme” to view the list of enrolled schemes and related account information.

Alternatively, you can call the eMPF Customer Service Hotline 183 2622 or visit any of the eMPF Service Centres to obtain the updated account number after the relevant scheme is onboarded to the eMPF Platform.

You are encouraged to sign up to obtain the technical specifications earlier in order to ensure adequate lead time to complete the development/enhancement works and all the necessary testing of your payroll system before the MPF scheme in which your company is participating onboards to the eMPF Platform.

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