Member

Registration

You can register online through the eMPF Web Portal or eMPF Mobile App. It takes just 3 simple steps to complete the registration:
 
1. Complete identity verification using “iAM Smart”
Download/update the latest version of “iAM Smart” and register to proceed with the verification.

If you encounter any difficulties during online identity verification, you may visit our eMPF Service Centre for assistance. Please click here for the location details. You are strongly recommended to make an appointment in advance to save time queuing.
 
2. Personal information submission
Provide your personal details and select your preferred channel of communication
 
Note:
- Enter your mobile number and email (optional) to receive the one-time verification passcode
 
3. Activate your eMPF
Set up your username and password

Scheme members are recommended to register with the eMPF Platform as soon as possible, in order to access all of their MPF account information immediately.

In general, online member registration will be completed instantly. The registration status will be shown after you have submitted the registration request. You can immediately view and manage your MPF account(s) once you have activated your eMPF.

eMPF ID is a unique personal ID assigned to a member after eMPF registration. It allows the eMPF Platform to identify you, and link up all your MPF accounts on the eMPF Platform, including existing accounts and accounts to be opened in future.
 
MPF account number is a scheme-specific number. You will have a separate account number for each of your enrolled MPF schemes.
 
Members can log in to the eMPF Platform, click “My Account” > “Profile Management” > “MPF Account Management”, then choose the relevant scheme to view the account information.

Once you have completed the eMPF registration on the eMPF Platform, your eMPF ID will be shown on the acknowledgment page instantly.

If your HKID card shows only the year of birth, you should use the last day of the year as shown on the HKID card (i.e. 31 December) as your date of birth. If your HKID card shows only the year and month of birth, you should use the last day of the month as your date of birth.

After successful registration and activation of your eMPF, the details of your MPF account(s) will be available immediately. You can start managing your MPF via the eMPF Platform.

Yes, you can. After your employer has enrolled you into an MPF scheme via the eMPF Platform, you will receive an email or SMS notification prompting you to complete both your eMPF registration and scheme enrolment.

Please complete the scheme enrolment as soon as possible. Otherwise, any saved data for this enrolment will be automatically deleted after the specified due date. For details regarding the due date, please refer to the notification email or SMS sent by the Platform, or check the “Action Items” in your eMPF account.

No. The eMPF Platform only accepts registration with a Hong Kong Identity Card. Other identification documents, such as passports or Mainland Travel Permit for Hong Kong and Macau Residents, cannot be used for registration.

There may be a data discrepancy between your existing MPF account scheme and your eMPF account, such as differences in name or identity document type.

You may call eMPF Customer Service Hotline 183 2622 (Monday to Friday: 9am – 7pm; Saturday: 9am – 1pm) or visit one of the eMPF Service Centres for further assistance. Please click here for the location details. You are strongly recommended to make an appointment in advance to save time queuing.

Please prepare and bring your relevant identity document(s) along with the existing scheme document issued by trustee showing your name and scheme number.

You only need to register once on the eMPF Platform to access all your MPF schemes. There is no need to register separately for each scheme.

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