Member

Registration

You can register online through the eMPF Web Portal or eMPF Mobile App. It takes just 3 simple steps to complete the registration:
 
1. Complete identity verification using “iAM Smart”
Download/update the latest version of “iAM Smart” and register to proceed with the verification.

If you encounter any difficulties during online identity verification, you may visit our eMPF Service Centre for assistance.
 
2. Personal information submission
Provide your personal details and select your preferred channel of communication
 
Note:
- Ensure that your name in the trustee's record matches the name on your identity document (including your Christian name, if applicable)
- Enter your mobile number and email (optional) to receive the one-time verification passcode
 
3. Activate your eMPF
Set up your username and password

Members are recommended to register with the eMPF Platform upon the MPF scheme in which they are participating onboards to the Platform, so that they will be able to access their account details immediately.
 
You may find the onboarding schedule of the schemes on the eMPF website.

In general, online member registration will be completed instantly. The registration status will be shown after you have submitted the registration request. You can immediately view and manage your MPF account(s) for the onboarded scheme(s) once you have activated your eMPF.

eMPF ID is a single personal ID assigned to a member after eMPF registration. It allows the eMPF Platform to identify you, and link up all of your MPF accounts on the eMPF Platform, including existing accounts and accounts to be opened in future.
 
MPF account number is a scheme-specific number. You will have your own account number for each of your enrolled MPF schemes.

Once you have completed the eMPF registration on the eMPF Platform, your eMPF ID will be shown on the acknowledgment page instantly.

If your HKID card shows only the year of birth, you should use the last day of the year as shown on the HKID card (i.e. 31 December) as your date of birth. If your HKID card shows only the year and month of birth, you should use the last day of the month as your date of birth.

After successful registration and activation of your eMPF, the MPF account details of the participating schemes which are onboarded to the eMPF Platform will be available immediately. You can start managing your MPF via the eMPF Platform.

Yes, you can. After your employer has enrolled you into an MPF scheme via the eMPF Platform, you will receive an email or SMS notification prompting you to complete both your eMPF registration and scheme enrolment.

Please complete the scheme enrolment as soon as possible. Otherwise, any saved data for this enrolment will be automatically deleted after the specified due date. For details regarding the due date, please refer to the notification email or SMS sent by the Platform, or check the “Action Items” in your eMPF account.

No. The eMPF Platform only accepts registration with a Hong Kong Identity Card (HKID). Other identification documents, such as passports or Mainland Travel Permit for Hong Kong and Macao Residents, cannot be used for registration.
 
Before your scheme is onboarded the eMPF Platform, please ensure that the name in your trustee’s records exactly matches the name on your HKID (including your Christian name, if applicable), to facilitate the registration process.

There may be a data discrepancy between your existing MPF account scheme and your eMPF account, such as differences in name or identity document type.

You may call eMPF Customer Service Hotline 183 2622 (Monday to Friday: 9am – 7pm; Saturday: 9am – 1pm) or visit one of the eMPF Service Centres for further assistance. Click here for detailed information on the locations and service hours.

Please prepare and bring your relevant identity document(s) along with the existing scheme document issued by trustee showing your name and scheme number.

You only need to register once on the eMPF Platform to access all your MPF schemes. There is no need to register separately for each scheme.

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