Yes, the same Template can be used to submit data for Contributions, Employee Enrolment, and Employee Termination. Employers can click here to download the template(s).
Yes. Employers should use the “Bulk Upload Template” provided by the eMPF Platform to submit the relevant data.
If an employer submits contribution data for a new employee covering more than one contribution period, the employer should enter a separate set of “Member Contribution Period Start Date” and “Member Contribution Period End Date” for each record in “Member Contribution data” section of the “Bulk Upload Template”.
However, employers must ensure that the “Payroll Contribution Period Start Date” and “Payroll Contribution Period End Date” in “General Information” section of the template match the contribution records submitted to the Platform.
No. Employers do not need to upload contribution data for existing and new employees in separate files. Contributions data for both new and existing employees can be included in the same file for uploading to the eMPF Platform.
The employer only needs to submit the full amount of Relevant Income for the month in which the employee turns 65; there is no need to calculate it on a pro-rata basis. The Platform will automatically handle the related calculations.
If the data you submitted via bulk upload contains errors, any record(s) that passed validation will still be successfully submitted to the system, while the rejected record(s) will not be processed. You should review the rejected record(s), make the necessary correction, and then resubmit only the amended record(s), rather than uploading the entire file again.
If there is a need to revise MPF contribution data uploaded to the eMPF Platform, the employer can re-submit the contribution data via bulk upload to correct the record (not applicable for Casual Employees in an Industry Scheme).
If the adjustment is made before the contribution payment has been made: the employer can re-upload the revised records. The newly uploaded records will overwrite the previously uploaded data.
If the adjustment is made after payment has been made:
For upward revisions (i.e., increasing the Relevant Income and contribution amount): the employer can re-upload the revised records. The Platform will generate a new bill for the employer to settle the difference.
For downward revisions (i.e., decreasing the Relevant Income and contribution amount): the employer must complete the “MPF Contribution Adjustment Remittance Statement” form and submit it to Tsim Sha Tsui Post Office P.O. Box 98929, forms@support.empf.org.hk or any eMPF Service Centres (click here for location details) to process the adjustment.
This may indicate a discrepancy in the employee’s ID information, Date of Employment or Payroll Group between your input and the Platform records.
Please cross-check the ID information, Date of Employment and Payroll Group of the relevant employee in the Employer Portal under “Manage Employee” > “View Employee List”. Select the relevant employee to verify the “Employee Details” and ensure that the information in the bulk upload file and the Platform records is consistent before re-uploading the amended record(s).
Any discrepancy in the mandatory fields under the “General Information” section of the Bulk Upload file may result in errors and prevent a successful upload. The corresponding error reason(s) will be added to each affected records in the "Error Report" to facilitate employer rectification.
The “Error Report” can be accessed via the “Action Items” page in the Employer Portal. Employer may click the “Action Item” icon at the top right corner of the page, locate the item with the matching submitted “Reference No.,” and then click “Download Report” to retrieve the error report. Please revise the file based on the report and resubmit the contribution data.
Employers can set up a “Payroll Group ID” on the Employer Portal.
After logging in to the eMPF Web Portal, click “Manage Scheme” > “Manage Enrolled Scheme”, choose the relevant scheme, then go to the “Member Class” tab. Click the “Edit” button at the bottom of the page, then select “Add Member Class” to set up the voluntary contribution rules.
Yes, employers may upload employee contribution data in multiple batches using the bulk upload function. However, payment processing depends on the type of authorization set up on the Platform:
If the employer has not set up Direct Debit Authorization (DDA):
Employers may select multiple submitted contribution records and make a single payment instruction for all selected records.
If the employer has already set up DDA: The system will automatically deduct the payment from the designated bank account for all submitted contribution records on the following business day.
A “Temporary Record” indicates the employer has enrolled the employee in an MPF scheme, but the employee has not yet completed his/her part of the enrollment via paper form or through the eMPF Portal online.
Yes. Please refer to scenario 7 under the “Example” tab of the Bulk Upload Template for details.
We recommend the following two approaches:
Approach 1: In the Bulk Upload file, during the period which the employee is not required to make contributions, input “0” for his/her Relevant Income and Mandatory Contribution amounts. Once normal contributions resume, input the correct amounts.
Approach 2: The employer can submit a written confirmation to the eMPF Platform stating the period during which the employee has suspended making MPF contributions. Upon confirmation from eMPF administration office, the employee will then be excluded from the contribution bills, so there's no need to include him/her in the Bulk Upload file. When the employee resumes normal contributions, the employer can contact the Platform via the eMPF Contribution Inquiry Hotline at 3197 2834 to reinstate the employee in future bills.
After logging in to the eMPF Web Portal, employers may click “Manage Scheme” > “Manage Enrolled Scheme”, choose the relevant scheme, and then go to the “Payroll Group and Contributions” tab. Click the “Add Payroll Group” button at the top right corner to set up new “Payroll Group".
Yes. Employers can assign specific user(s) to access these functions under "User Management" page.
Please refer to the relevant user guide for details.
Yes. Employers can download a Contribution Report by payroll group and contribution period via the eMPF Employer Portal. After logging in, click “Manage Contributions” > “View Contribution Period”, then choose the relevant scheme, payroll group, and contribution period, then click the download button.
Employers can also assign specific user(s) to access to these functions under “User Management” page. Please refer to the relevant user guide for details.
Yes. Once you have completed your part of the enrolment, a notification will be sent to the employees for them to complete their parts through the eMPF Platform.
Employee mobile numbers are mandatory fields that employers must provide during enrollment. While email addresses are optional, we recommend including them to provide the eMPF Platform an additional way to contact employees.
No. Once the employer has submitted an employee enrolment via paper form, there is no need to submit it again through a Bulk Upload file.
If an employee resigns before completing the enrolment process, the employee will remain in the “Temporary Record” status on the Platform. The employer may log in to the eMPF Web Portal, select “Terminate Employees” under “Manage Employee”, and choose “Bulk Upload” or “Select from the Employee List” to report employees’ cessation of employment.
You can also log in to the eMPF Mobile App, go to “Manage MPF” > choose “Terminate Employees”, choose “Bulk Upload” or “Select from the Employee List” to report employees’ cessation of employment.
If you wish to report using paper forms, please click here to download and complete the relevant form(s) and submit by post (P.O. Box 98929, Tsim Sha Tsui Post Office), via email (forms@support.empf.org.hk), or in person at any eMPF Service Centres (click here for location details).
Employers may submit the termination for employees involving Long Service Payment (LSP)/ Severance Payment (SP) via bulk upload.
However, employers must still complete the termination process on the Platform by inputting the relevant LSP/SP amount and the termination date as well as uploading the necessary supporting documents.
Yes, employers may submit the file by email forms@support.empf.org.hk.
If you need any assistance, you may call the eMPF Contribution Inquiry Hotline at 3197 2834 (Monday to Friday: 9am – 7pm; Except public holidays).