You can submit paper MPF administration forms to the eMPF Platform by post (P.O. Box 98929, Tsim Sha Tsui Post Office ), email (forms@support.empf.org.hk) or fax (3197 2988). You may also submit the forms to any of the eMPF Service Centres in person. Please click here for the location details.
The cut-off time for employers to submit contribution data and cheques by paper-based means to the drop-in box at eMPF Service Centres is 6:00 pm on a working day (Monday to Friday, except Saturday, Sunday and public holidays).
After your MPF scheme is onboarded to the eMPF Platform, you should use the designated MPF administration forms available from this website and the eMPF Service Centres to manage your MPF. To ensure a smooth transition to the eMPF Platform, there will be a two-month grace period following the onboarding date of an MPF scheme, during which the eMPF Platform will still accept existing administration forms (including trustees’ administration forms).
All existing administration forms received after the two-month grace period will be rejected and may result in delay in processing your instructions.
If you submit paper MPF administration forms, you will receive a confirmation notification from the eMPF Platform once the relevant MPF instructions have been processed (except for employee termination and new employee enrolment). The processing time for various instructions may vary. For more details, please click here to read the service pledge on the eMPF website.
If you submit paper MPF administration forms and fail to pay the contributions for your employees before the contribution day due to incorrect information, you may be regarded as making a late contribution payment. Therefore, it is essential to allow sufficient time for submission and verification of form details, ensuring that contributions are paid before the due dates. It is recommended to address contribution-related matters in advance to prevent unnecessary delays and surcharge.