Yes. The administration of MPF schemes is now performed by the eMPF Platform. Employers and scheme members are required to manage their MPF accounts through the eMPF Platform and submit all MPF administrative instructions to the Platform for processing.
Yes. All employers and scheme members must register with the eMPF Platform to obtain an eMPF ID and user credentials for logging on to the eMPF Platform and managing their MPF accounts electronically.
We strongly recommend employers and scheme members to manage their MPF accounts through digital means. However, employers and scheme members, if preferred, can still submit their MPF related instructions to the eMPF Platform in paper form via post, fax, email, or drop-in box at any eMPF Service Centres.
The eMPF Platform’s fully automated, digitalized one-stop design, coupled with the “cost recovery” operation principle, sets to reduce the administration cost of MPF. The “straight pass-on” requirement of the MPF legislation stipulated that administration fee of MPF schemes charged by the trustees must not exceed the Platform fees they pay to the eMPF Platform Company, so the cost savings will be “passed straight on”, leading to a corresponding reduction by the trustees in their overall fees and charges, which will benefit MPF scheme members directly.
No, you are required to submit MPF administration instructions to the eMPF Platform for processing.
The eMPF Platform is provided in the form of web portal and mobile application. Given the appropriate configurations and setting of the users’ devices, the eMPF Platform can be operated regardless of geographic locations.
The service pledge of various services of the eMPF Platform are published on the eMPF website.
Yes. All MPF schemes, including Industry Schemes, have already onboarded the eMPF Platform.
The eMPF Platform only supports MPF schemes. ORSO trustees/administrators can make use of the eMPF Platform to transfer benefits from ORSO schemes to MPF schemes. Other than that, ORSO scheme administration will not be supported by the eMPF Platform.
There is no special browser setting for accessing the eMPF Platform. You can use the latest version of Microsoft Edge, Mozilla Firefox, Safari or Google Chrome to access the eMPF Platform, and you are required to enable JavaScript and allow cookies on your browser.
Once your company has completed registration with the eMPF Platform, all your MPF accounts can be viewed on the Platform.
If you attempt to open the eMPF Mobile App and it pops up with this notification, it could indicate that your device may have suspicious applications from unofficial sources installed that pose a potential security risk, including granted excessive access.
We advise you to take actions to continue using the eMPF Mobile App:
Trustees are required to properly carry out their fiduciary duties (including duty of prudence, duty of diversification, duty of loyalty and duty of compliance) and act in the best interest of scheme members. These duties remain unchanged after the launch of the eMPF Platform.
The eMPF Platform (including both eMPF Web Portal and eMPF Mobile App) operates on a 24/7 basis.
No. There is no charge for registering and using the eMPF Platform.
No, the “Date of Joining Scheme” cannot be amended via eMPF Platform online. The employer is required to provide a cover sheet with signatures of both employer and employees, original date and the changed date, as an agreement to modify the "Date of Joining Scheme”.
No. The fund transactions and custody of MPF contributions will continue to be managed by the trustees. The eMPF Platform is solely responsible for the administrative management and record-keeping of the MPF schemes.
The eMPF Platform places great importance on the privacy and cybersecurity of employers and scheme members. As a security measure, users may be required to complete a “puzzle matching test” after entering their username and password to ensure that the login attempt is not made by an automated bot.
The eMPF Platform requires employers or scheme members to utilize strong passwords to safeguard their personal data and ensure their account security. The Platform’s password complexity requirements are aligned with established industry best practices and relevant regulatory standards.
Upon your first login, you may choose to enable biometric authentication, which will facilitate more convenient access to your account through biometric verification in the future.
No, using a rooted/jailbroken device may compromise its security and increase the risk of fraudulent transactions.
To ensure your company account safety, we recommend accessing your company account only with a device that remains in its original, unmodified state.
If you attempt to open the eMPF Mobile App and it pops up with this message, it could indicate that your device may have been modified (commonly known as “jailbroken” or “rooted”) or you have turned on the 'Developer Options' that pose a potential security risk.
We advise you to take actions to continue using the eMPF Mobile App:
• Ensure your device’s configuration has not been modified
• Turn off 'Developer Options' (if applicable)
You are recommended to download the eMPF Mobile App from official channels: Apple App Store, Google Play or AppGallery. You should install it using an APK file from this website only if you are using an Android device and are unable to download the app through the above channels.
APK Installation Instructions
(Please note: Menu names and navigation paths may vary depending on your Android, EMUI, or HarmonyOS version and device manufacturer. If you cannot find the option, try using the search function in “Settings” to look for “Install unknown apps”.)