Employer

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General Questions

Registration

Onboarding Arrangement

Enrolment

Contributions

Employee Termination

Transfer

Login and eMPF Setting

Change of Particulars

Customer Support

Paper Submission Arrangement

Onboarding Arrangement

A communication pack with a “Notice to participating Employers and Scheme Members of the Scheme” will be sent by the trustee to the scheme participating members before the onboarding of the MPF scheme.

The onboarding date of the MPF scheme and important information about onboarding, such as the eMPF registration start date and the cut-off dates for trustee/sponsor to receive MPF administration instructions etc. will be provided in the communication pack.

Click here to check the Latest Schedule for MPF Trustee and Scheme Onboarding the eMPF Platform.

Please contact your trustee/sponsor of the participating MPF scheme, if you have not received the communication pack two months before the scheme onboarding date.

If you need any assistance, you may call the eMPF Customer Service Hotline 183 2622 (Monday to Friday: 9am – 7pm; Saturday: 9am – 1pm).

The existing MPF accounts of your employees who are under employment will be transferred from trustees’ systems to the eMPF Platform. Employers do not need to create MPF accounts for those employees again on the Platform.

A new employer account number will be assigned after the MPF scheme in which your company is participating is onboarded to the eMPF Platform. Employer can log in to the eMPF Platform, and then choose “Manage Scheme” > “Manage Enrolled Scheme” to view the list of enrolled schemes and related account information.

Alternatively, you can call the eMPF Customer Service Hotline 183 2622 or visit any of the eMPF Service Centres to obtain the updated account number after the relevant scheme is onboarded to the eMPF Platform.

You are encouraged to sign up to obtain the technical specifications earlier in order to ensure adequate lead time to complete the development/enhancement works and all the necessary testing of your payroll system before the MPF scheme in which your company is participating onboards to the eMPF Platform.

No, you should only submit instructions to the eMPF Platform after the relevant MPF scheme has been onboarded to the Platform.

If the MPF scheme your company participate in will soon be onboarded to the Platform, please note that there are administrative arrangements during the transition period, including the cut-off dates for submitting administrative instructions to your trustee.

If you are unable to submit administrative instructions to the trustee before the specified cut-off dates, some instructions will be processed after the scheme is onboarded to the Platform, while others will be rejected. You may need to resubmit any rejected instructions to the Platform after the scheme is onboarded.

For the cut-off dates and related arrangements of various administrative instructions for individual schemes, you may refer to the eMPF Communication Pack sent by the trustee.

Employer

Onboarding Arrangement

When and how will I know if my MPF scheme is onboarded to the eMPF Platform? What should I pay attention to?

Will the existing MPF accounts of my employees who are under employment be transferred to the eMPF Platform, or do I need to create accounts for those employees again on the eMPF Platform?

Will the employer account number remain unchanged after the MPF scheme in which my company is participating is onboarded to the eMPF Platform? If a new account number will be assigned, how can I get such information?

I want to continue using my company’s payroll system after the eMPF Platform is launched. Do I need to sign up for the technical specifications now or wait until the MPF scheme in which my company is participating onboards to the eMPF Platform?

The MPF scheme that my company participate in will soon be onboarded to the eMPF Platform. Can I submit instructions, such as updating company particulars, directly to the Platform now?