Employer

Contributions

If you have set up a DDI with the current trustee, the data of your DDI will be migrated to the eMPF Platform during scheme onboarding. You need not set up the DDI again.
 

However, kindly note that the direct debit arrangement may differ slightly from your existing trustee’s practice e.g., the Platform may generate multiple direct debit instructions for a single contribution bill/remittance statement when there is incomplete contribution data that requires clarification with the employer.

You can find your DDI information under “Manage Scheme” > “Manage Enrolled Scheme” on the eMPF Web Portal, please check accordingly after the scheme in which the company is participating is onboarded to the eMPF Platform. Alternatively, you can find DDI information under “Manage MPF” > “Manage Enrolled Scheme” on the eMPF Mobile App.

After the MPF scheme in which your company is participating is onboarded to the eMPF Platform, you can upload contribution data for your employees by completing and uploading the standardized file template through the eMPF Web Portal. After logging in to the eMPF Web Portal, choose “Manage Contribution” > “View Contribution Period”, then upload the contribution data file under a particular contribution period of the selected scheme. Please refer to the relevant user guide for details.

The employer should continue to submit contributions to trustee through the eMPF Platform after the participating MPF scheme is onboarded to the eMPF Platform.

After the MPF scheme in which your company is participating is onboarded to the eMPF Platform, employers are required to use the standardized file format provided by the eMPF Platform in preparing and submitting contribution data. 

No, the file does not need to be encrypted before submission. The eMPF Platform uses Transport Layer Security (TLS) protocol to encrypt data during data transmission to protect your data. All data provided to the eMPF Platform are secured, and access to them is restricted to authorised personnel only.

After the MPF scheme in which your company is participating is onboarded to the eMPF Platform, eDDA/DDA has to be set up via the eMPF Platform. You can complete and submit the request under “Manage Scheme” > “Manage Enrolled Scheme” of the eMPF Web Portal. Alternatively, you can set up eDDA/DDA under “Manage MPF” > “Manage Enrolled Scheme” via the eMPF Mobile App.
 
Please note that the direct debit arrangement may differ slightly from your existing trustee’s practice e.g., the Platform may generate multiple direct debit instructions for a single contribution bill/remittance statement when there is incomplete contribution data that requires clarification with the employer.

No, the eMPF self-service kiosks will not collect physical cheques and remittance statements.
 
All physical cheques and remittance statements should be sent to the eMPF Platform by post ( P.O. Box 98929 Tsim Sha Tsui Post Office ), or through drop-in box in any of the eMPF Service Centres. Please click here for the location details.

You can provide payment information through the eMPF Web Portal by following these steps:
  1. Go to “Manage Contributions” > “Make Contribution Payment”
  2. Select the applicable scheme and payroll group, then click “Proceed to Select Bill(s)”
  3. Choose the applicable payment method, then input the payment information, such as the bank name and cheque number.
Please refer to the relevant user guide for details.

eMPF Service Centres do not accept any cash payment for contributions. You may deposit your cheques for contribution payment in the drop-in box, or make electronic payments on the eMPF Platform.

No. You should submit contribution cheques to eMPF Platform office by post (P.O. Box 98929, Tsim Sha Tsui Post Office) or through drop-in box at any of its 3 service centres (details - www.empf.org.hk). But why bother? Switch to e-payment via the eMPF Platform for a more convenient and efficient experience!

You can check the payment status in “View Contribution Period” through the eMPF Web Portal under the “Manage Contribution” page. Please refer to the relevant user guide for details.

No, the payee name need not be changed. For the payee name on the cheque, you can contact the scheme trustee for further details.

After logging in to the eMPF Web Portal, you can view the submitted contribution records and their status under “Manage Contribution” > “View Contribution Period”. After selecting the MPF scheme in which your company is participating, the submitted contribution records and their status will be displayed on the eMPF Web Portal. Please refer to the relevant Web Portal user guide for details.

Upon the onboarding of an MPF scheme to the eMPF Platform, the administration of the scheme will be performed by the eMPF Platform. Participating employers and scheme members are immediately required to submit their MPF instructions, including contribution data and payments, to the eMPF Platform, and they should no longer submit their instructions to their trustees. You should submit contribution cheques to eMPF Platform office (P.O. Box 98929, Tsim Sha Tsui Post Office) or through drop-in box at any of its 3 service centres (details - www.empf.org.hk).
 
Submitting instructions to trustees may result in delay in processing or rejection of the instructions.

We encourage employees to register with eMPF to facilitate them in managing their MPF. However, whether the employee has registered with eMPF will not affect the contribution process of an employer on the eMPF Platform.

Employers who own and maintain internal payroll system should check if the remittance statement (contribution file) prepared by your system can meet with the eMPF Platform's requirements. If employers do not have the technical specifications, you may request for it by filling in the eForm through the link.
 
If the payroll software is not eMPF-ready, employers can choose to fill in and submit contribution data through the eMPF Platform.

Employers are not required to set up any firewall for file upload. Employers only need to log in to the eMPF Platform to upload the file.
 
Regarding the file transmission through Application Programming Interface (API), the security requirements can be found in the technical specifications. You can sign up here to obtain the technical specifications.

If the certified partner is an employer who owns the company’s internal payroll system, it can submit the contribution data via standardized Application Programming Interface (API), or through file upload by logging in to the eMPF Platform.
 
If the certified partner is a payroll outsourcer or vendor, it can submit the contribution data via standardized API directly on behalf of its clients (employers). However, a payroll outsourcer or vendor cannot submit the contribution data by uploading the file directly. It needs to pass the contribution data file to the client (employer) for uploading through the eMPF Platform.

You can check the outstanding default contribution records under “Manage Contribution” > “View Default Contribution and Surcharge Record” on the eMPF Web Portal. Please refer to the relevant user guide for details.

After the MPF scheme in which your company is participating is onboarded to the eMPF Platform, you can log in to the eMPF Platform and find the notice under “My Account” > “My Letter and Statement”.

Upon the onboarding of an MPF scheme to the eMPF Platform, employer can file an objection to the eMPF Platform by clicking here.
 
Employers should follow the instructions contained on either the eMPF Platform or the MPFA’s “Surcharge Objection Form” to provide all the necessary information and supporting documents to the eMPF Platform or MPFA within 14 days from the date of the Payment Notice.

Employers can select and configure the predefined voluntary contribution calculation method for different groups of employees on the eMPF Platform.

Please visit the page “Payment Methods” for the details on how to make contributions to the respective MPF schemes via the eMPF Platform.

For employers and regular employees, the eMPF Platform will calculate and process the actual contribution amount based on the provided relevant income and / or basic salary, rounding off to the nearest 2 decimal places.

For self-employed persons, the eMPF Platform will calculate and process the actual contribution amount based on the provided relevant income, rounding off to the nearest 2 decimal places.

Example 1 (Integral number)
If an employee’s relevant income is $12,011, the contribution amount will be $12,011 x 5%= $600.55.

Hence, no rounding off for this case.

Example 2 (Non-integral number)
If an employee’s relevant income is $12,011.5, the contribution amount will be $12,011.5 x 5% = $600.575.

The eMPF Platform will calculate the contribution by rounding off to the nearest 2 decimal places, means $600.58.

Example 3 (Non-integral number)
If an employee’s relevant income is $12,022.05, the contribution amount will be 12,022.05 x 5% = $601.1025.

The eMPF Platform will calculate the contribution by rounding off to the nearest 2 decimal places, means $601.10.

To ensure smooth processing of your contributions, please make sure the voluntary contribution settings for the relevant employees are properly set up before submitting the Remittance Statement.

If the contribution record information is observed to be incorrect, please call the Contribution Inquiry Hotline at 3197 2834 (Monday to Friday: 9am – 7pm; Except public holidays) or the eMPF Customer Service Hotline at 183 2622 (Monday to Friday: 9am – 7pm; Saturday: 9am – 1pm) or email to eMPF Customer Service (enquiry@support.empf.org.hk) for assistance.

Yes, you can download contribution reports on the eMPF Web Portal or eMPF Mobile App by following these steps:

eMPF Web Portal:

  1. Go to “Manage Contribution” > “View Contribution Period”
  2. Select the MPF scheme for which you wish to generate the contribution report, then click “Settled Contribution” to download the report.

eMPF Mobile App:

  1. Go to “Manage MPF” > “View Contribution Period”
  2. Select the MPF scheme for which you wish to generate the contribution report, then click “Settled Contribution” to download the report.

Yes, you can download contribution reports on the eMPF Web Portal or eMPF Mobile App by following these steps:

eMPF Web Portal:

  1. Go to “Manage Contribution” > “View Contribution Period”
  2. Select the MPF scheme for which you wish to generate the contribution report, then click “Settled Contribution” to download the report.

eMPF Mobile App:

  1. Go to “Manage MPF” > “View Contribution Period”
  2. Select the MPF scheme for which you wish to generate the contribution report, then click “Settled Contribution” to download the report.

If you are using the bulk upload feature, you can re-upload a file containing corrected data before submitting the contribution instructions. However, if the data is submitted directly through the Platform, you will not be able to update it directly on the Platform. Instead, you must submit a paper form to request the update.

We recommend that employers pay contribution bills for each payroll group separately. Additionally, MPF contributions for employees of different companies should be submitted under respective company’s name to ensure that each contribution is accurately matched with its corresponding payroll group and contribution bill.

If you have set up autopay / DDA for your monthly MPF contributions but your eMPF account still shows overdue contribution alerts, this may be due to a timing difference between payment processing by your designated bank and the contribution deadline. If you submitted the contribution data before the contribution day and ensure that sufficient funds are available in your bank account, you may disregard the alert.

If you have further questions, please contact the eMPF Customer Service Hotline at 183 2622 (Monday to Friday: 9am - 7pm; Saturday: 9am - 1pm).

Users with the appropriate access right can update the upper limit for each payment under the relevant schemes via the eMPF Web Portal or eMPF Mobile App by following the steps below.

eMPF Web Portal:

  1. Go to “Manage Scheme” > “Manage Enrolled Scheme”
  2. Select the applicable scheme, click the “Default Payment Methods” tab and update the limit as needed.

eMPF Mobile App:

  1. Go to “Manage MPF” > “Manage Enrolled Scheme”
  2. Select the applicable scheme, click the “Default Payment Methods” tab and update the limit as needed.
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