Employer

Contributions

If your company has already set up a DDI with trustee, the data of your DDI are migrated to the eMPF Platform during scheme onboarding. You need not set up the DDI again.
 
However, kindly note that the direct debit arrangement may differ slightly from your trustee’s previous practice e.g., the Platform may generate multiple direct debit instructions for a single contribution bill/remittance statement when there is incomplete contribution data that requires clarification with the employer.
 
You can find your DDI information under “Manage Scheme” > “Manage Enrolled Scheme” on the eMPF Web Portal, please check accordingly after the scheme in which the company is participating is onboarded to the eMPF Platform. Alternatively, you can find DDI information under “Manage MPF” > “Manage Enrolled Scheme” on the eMPF Mobile App.

Yes. You can upload contribution data for multiple employees by completing and uploading the standardized file template through the eMPF Web Portal. After logging in to the eMPF Web Portal, choose “Manage Contribution” > “View Contribution Period”, then upload the contribution data file under a particular contribution period of the selected scheme. Please refer to the relevant user guide for details.

The employer should continue to submit contributions to trustee through the eMPF Platform.

When making contributions, you must submit the employee contribution data together with the Remittance Statement to the eMPF Platform.

You are also required to provide the relevant reference number when making contribution payment instruction and submitting the supporting document. Please ensure the relevant number is accurate to avoid delays or our inability to process your contribution.

Please visit the “Payment Methods” webpage for the details on how to make contributions to the respective MPF schemes via the eMPF Platform.

No. Employers are required to use the standardized file format provided by the eMPF Platform when preparing and submitting contribution data.

No, the file does not need to be encrypted before submission. The eMPF Platform uses Transport Layer Security (TLS) protocol to encrypt data during data transmission to protect your data. All data provided to the eMPF Platform are secured, and access to them is restricted to authorised personnel only.

You can complete and submit the request under “Manage Scheme” > “Manage Enrolled Scheme” of the eMPF Web Portal. Alternatively, you can set up eDDA/DDA under “Manage MPF” > “Manage Enrolled Scheme” via the eMPF Mobile App.
 
Please note: the direct debit arrangement may differ slightly from your previous trustee’s practice e.g., the Platform may generate multiple direct debit instructions for a single contribution bill/remittance statement when there is incomplete contribution data that requires clarification with the employer.

No, the eMPF self-service kiosks will not collect physical cheques and remittance statements.
 
All physical cheques and remittance statements should be sent to the eMPF Platform by post ( P.O. Box 98929 Tsim Sha Tsui Post Office ), or through drop-in box in any of the eMPF Service Centres. Please click here for the location details.

You can provide payment information through the eMPF Web Portal by following these steps:
  1. Go to “Manage Contributions” > “Make Contribution Payment”
  2. Select the applicable scheme and payroll group, then click “Proceed to Select Bill(s)”
  3. Choose the applicable payment method, then input the payment information, such as the bank name and cheque number.
Please refer to the relevant user guide for details.

eMPF Service Centres do not accept any cash payment for contributions. You may deposit your cheques for contribution payment in the drop-in box, or make electronic payments on the eMPF Platform.

No. You should submit contribution cheques to eMPF office by post (P.O. Box 98929, Tsim Sha Tsui Post Office) or through drop-in box at any service centres. Click here for location details.

We recommend switching to e-payment via the eMPF Platform for a more convenient and efficient experience.

You can check the payment status in “View Contribution Period” through the eMPF Web Portal under the “Manage Contribution” page. Please refer to the relevant user guide for details.

No, the payee name need not be changed. For the payee name on the cheque, you can contact the scheme trustee for further details.

After logging in to the eMPF Web Portal, you can view the submitted contribution records and their status under “Manage Contribution” > “View Contribution Period”. After selecting the MPF scheme in which your company is participating, the submitted contribution records and their status will be displayed on the eMPF Web Portal. Please refer to the relevant Web Portal user guide for details.

The administration of all MPF schemes is now performed by the eMPF Platform. Employers and scheme members are required to submit their MPF instructions, including contribution data and payments, to the eMPF Platform, and should no longer submit their instructions to their trustees. You should submit contribution cheques to eMPF office (P.O. Box 98929, Tsim Sha Tsui Post Office) or through drop-in box at any service centres. Click here for location details.
 
Submitting instructions to trustees may result in processing delays or rejection of the instructions.

We encourage employees to register with eMPF to facilitate them in managing their MPF. However, whether the employee has registered with eMPF will not affect the contribution process of an employer on the eMPF Platform.

Employers who wish to continue using internal payroll system should first check if the remittance statement (contribution file) prepared by your system meets the eMPF Platform's requirements. If employers do not have the technical specifications, you may request them by completing the eForm through the link.
 
You are encouraged to register early to obtain the technical specifications to ensure sufficient time to complete the development or enhancement of your payroll system, as well as conduct necessary testing.
 
If your payroll software is not yet eMPF-ready, employers may choose to fill in and submit contribution data directly through the eMPF Platform.

Employers are not required to set up any firewall for file upload. Employers only need to log in to the eMPF Platform to upload the file.
 
Regarding the file transmission through Application Programming Interface (API), the security requirements can be found in the technical specifications. You can sign up here to obtain the technical specifications.

If the certified partner is an employer who owns the company’s internal payroll system, it can submit the contribution data via standardized Application Programming Interface (API), or through file upload by logging in to the eMPF Platform.
 
If the certified partner is a payroll outsourcer or vendor, it can submit the contribution data via standardized API directly on behalf of its clients (employers). However, a payroll outsourcer or vendor cannot submit the contribution data by uploading the file directly. It needs to pass the contribution data file to the client (employer) for uploading through the eMPF Platform.

You can check the outstanding default contribution records under “Manage Contribution” > “View Default Contribution and Surcharge Record” on the eMPF Web Portal. Please refer to the relevant user guide for details.

You can log in to the eMPF Platform and view the notice under “My Account” > “My Letter and Statement”.

Important note: If you have not received a Payment Notice from MPFA, there is no need to file an objection. For enquiries on contribution matters, please call our Contribution Inquiry Hotline at 3197 2834 (9 am to 7 pm, Monday to Friday).
 
Employers who have made MPF contributions in full and on time but still have received a Payment Notice from MPFA can make an enquiry or file an objection through the eMPF Platform by clicking here.
 
Employers should follow the instructions contained on either the eMPF Platform or the MPFA’s “Surcharge Objection Form” to provide all the necessary information and supporting documents to the eMPF Platform or MPFA within 14 days from the date of the Payment Notice.

Employers can select and configure the predefined voluntary contribution calculation method for different groups of employees on the eMPF Platform.

Please visit the webpage “Payment Methods” for the details on how to make contributions to the respective MPF schemes via the eMPF Platform.

For employers and regular employees, the eMPF Platform will calculate and process the actual contribution amount based on the provided relevant income and / or basic salary, rounding off to the nearest 2 decimal places.

For self-employed persons, the eMPF Platform will calculate and process the actual contribution amount based on the provided relevant income, rounding off to the nearest 2 decimal places.

Example 1 (Integral number)
If an employee’s relevant income is $12,011, the contribution amount will be $12,011 x 5%= $600.55.

Hence, no rounding off for this case.

Example 2 (Non-integral number)
If an employee’s relevant income is $12,011.5, the contribution amount will be $12,011.5 x 5% = $600.575.

The eMPF Platform will calculate the contribution by rounding off to the nearest 2 decimal places, means $600.58.

Example 3 (Non-integral number)
If an employee’s relevant income is $12,022.05, the contribution amount will be 12,022.05 x 5% = $601.1025.

The eMPF Platform will calculate the contribution by rounding off to the nearest 2 decimal places, means $601.10.

To ensure smooth processing of your contributions, please make sure the voluntary contribution settings for the relevant employees are properly set up before submitting the Remittance Statement.

If the contribution record information is observed to be incorrect, please call the Contribution Inquiry Hotline at 3197 2834 (Monday to Friday: 9am – 7pm; Except public holidays) or the eMPF Customer Service Hotline at 183 2622 (Monday to Friday: 9am – 7pm; Saturday: 9am – 1pm) or email to eMPF Customer Service (enquiry@support.empf.org.hk) for assistance.

Yes, you can download contribution reports on the eMPF Web Portal or eMPF Mobile App by following these steps:

eMPF Web Portal:

  1. Go to “Manage Contribution” > “View Contribution Period”
  2. Select the MPF scheme for which you wish to generate the contribution report, then click “Settled Contribution” to download the report.

eMPF Mobile App:

  1. Go to “Manage MPF” > “View Contribution Period”
  2. Select the MPF scheme for which you wish to generate the contribution report, then click “Settled Contribution” to download the report.

Yes, you can download contribution reports on the eMPF Web Portal or eMPF Mobile App by following these steps:

eMPF Web Portal:

  1. Go to “Manage Contribution” > “View Contribution Period”
  2. Select the MPF scheme for which you wish to generate the contribution report, then click “Settled Contribution” to download the report.

eMPF Mobile App:

  1. Go to “Manage MPF” > “View Contribution Period”
  2. Select the MPF scheme for which you wish to generate the contribution report, then click “Settled Contribution” to download the report.

If you are using the bulk upload feature, you can re-upload a file containing corrected data before submitting the contribution instructions. However, if the data is submitted directly through the Platform, you will not be able to update it directly on the Platform. Instead, you must submit a paper form to request the update.

We recommend that employers pay contribution bills for each payroll group separately. Additionally, MPF contributions for employees of different companies should be submitted under respective company’s name to ensure that each contribution is accurately matched with its corresponding payroll group and contribution bill.

If you have set up autopay / Direct Debit Authorization (DDA) for your monthly MPF contributions but your eMPF account still shows overdue contribution alerts, please ensure that you have submitted the Remittance Statement to the Platform before the contribution day*.

If you have already submitted the Remittance Statement to the Platform and confirmed that the information is correct, but still receive the overdue contribution alerts, this may be due to a timing difference between payment processing by your designated bank and the contribution deadline. If you submitted the contribution data before the contribution day and ensured that sufficient funds are available in your bank account, you may disregard the alert.

If you need further assistance, please contact the eMPF Customer Service Hotline at 183 2622 (Monday to Friday: 9am – 7pm; Saturday: 9am – 1pm).

*The contribution day is generally the 10th of each month. If the contribution day falls on a Saturday, a public holiday, a gale/black rainstorm warning day or a day on which the eMPF Platform is suspended (and the suspension affects the performance of the relevant duty of an employer), the contribution day is extended to the next day which is not a Saturday, a public holiday, a gale/black rainstorm warning day or a day on which the eMPF Platform is suspended (and the suspension affects the performance of the relevant duty of an employer).

Users with the appropriate access right can update the upper limit for each payment under the relevant schemes via the eMPF Web Portal or eMPF Mobile App by following the steps below.

eMPF Web Portal:

  1. Go to “Manage Scheme” > “Manage Enrolled Scheme”
  2. Select the applicable scheme, click the “Default Payment Methods” tab and update the limit as needed.

eMPF Mobile App:

  1. Go to “Manage MPF” > “Manage Enrolled Scheme”
  2. Select the applicable scheme, click the “Default Payment Methods” tab and update the limit as needed.

Yes. The company may still submit paper remittance statements that are duly signed by the authorized signatory. Remittance statements may be submitted by email (forms@support.empf.org.hk), by post (P.O. Box 98929 Tsim Sha Tsui Post Office), or through the drop-in boxes at any eMPF Service Centres. Please click here for the location details.

We encourage them to register with eMPF to facilitate easier management of the company's MPF accounts.

A terminated employee may still appear on your contribution list for the following reasons:

  • The Notice of Termination has not yet been received by the eMPF Platform; or
  • The employee’s Last Date of Employment falls within the current contribution period. In this case, the employee will continue to appear on the contribution list until the termination process is fully completed.

When an employee ceases employment, you are required to report the cessation of employment and make the employee’s final MPF contributions on or before the 10th day of the calendar month following the employee’s Last Date of Employment.

You can log in to the eMPF Web Portal, select “Terminate Employees” under “Manage Employee”, and choose “Bulk Upload” or “Select from the Employee List” to report employees’ cessation of employment.

Please refer to the relevant User Guide for details.

You can also log in to the eMPF Mobile App, go to “Manage MPF” > choose “Terminate Employees”, choose “Bulk Upload” or “Select from the Employee List” to report employees’ cessation of employment.

If you wish to report using paper forms, please click here to download and complete the Notice of Termination (NOTS) or Notice of Termination for Long Service Payment/Severance Payment (LSP/SP) Offset Request (NOT) and submit by post (P.O. Box 98929, Tsim Sha Tsui Post Office), via email (forms@support.empf.org.hk), or through the drop-in box in any eMPF Service Centres. Please click here for the location details. You are strongly recommended to make an appointment in advance to save time queuing.

Back To Top