The Financial Dispute Resolution Centre (FDRC), in collaboration with the eMPF Platform Company Limited (eMPF Company), has launched a pilot scheme for mediation of monetary disputes relating to the use of the eMPF Platform and the scheme administration services provided by eMPF Company (Pilot Scheme). This Pilot Scheme offers an independent, impartial, and efficient channel to resolve monetary disputes between scheme members/employers (eMPF Users) and eMPF Company.

The Pilot Scheme

Running from 25 June 2025 to 24 June 2026, the Pilot Scheme is designed to provide a streamlined approach for resolving monetary disputes that may arise between eMPF Users and eMPF Company relating to the use of the eMPF Platform and/or eMPF Company’s provision of scheme administration services. By bridging users' concerns with professional mediation services, the Pilot Scheme’s objective is to ensure that monetary disputes are handled effectively and unbiasedly.

Why consider mediation?

Mediation is a process whereby the parties in dispute attempt to reach a mutually acceptable and amicable settlement of their dispute on a voluntary basis with the assistance of a third party (the mediator) who may facilitate a solution between the parties to the dispute but without the power to impose it upon the parties. As compared to other means of resolving disputes such as litigation, mediation is forward-looking, constructive and conducive to repairing and maintaining relationship between the two sides.

If you are not satisfied with our handling of your claim and would like to resolve the monetary dispute through mediation, please click here or view the relevant FAQ section to find out more about the Pilot Scheme.