Malware refers to any software intentionally designed to cause damage to a device, server, or computer network. It encompasses various types of harmful software, including viruses, worms, trojans, ransomware, and spyware. Understanding anti-malware is crucial for protecting your devices and personal information. eMPF Platform has also released new security measure to protect your eMPF account from malware threats.

How Does Malware Work?

Malware can infiltrate your device through several common methods and scenario, such as phishing emails, malicious downloads, and compromised websites. Once installed, it can disrupt your device's functionality, steal sensitive information, or even hold your data hostage until a ransom is paid.

Signs of Malware Infection

Be vigilant for signs that your device may be infected with malware. Common indicators include:

• Unusual device behaviour, such as slow performance or frequent crashes
• Unexpected pop-up windows or messages
• Unauthorized access to your personal information or accounts
• When you attempt to open “eMPF Mobile App”, the app will pop up a “Warning: Your device is at risk” message, indicating you may have installed applications that pose a potential security risk

If I encounter “Your device is at risk” message when using eMPF Mobile App, what should I do?

We advise you to take actions to continue using eMPF Mobile App:

• Remove the applications with potential security risk: The eMPF Mobile App will be accessible only after the relevant applications have been removed
• For any enquiries, please contact eMPF Customer Service

More Preventive Measures Against Malware

To better safeguard your devices from malware, also consider the following preventive measures:

• Use Reputable Antivirus and Anti-Malware Software: Install and maintain trusted antivirus and anti-malware software to detect and remove threats
• Avoid Suspicious Links: Be cautious when clicking on links in emails or messages, especially from unknown sources
• Download apps from Official Sources: Only download apps from official app stores / official sources like Google’s Google Play or Apple’s App Store to lower the risk of downloading malware

What should I Do If My Device is Infected?

If you are unable to remove the malware or if your data has been compromised, consider consulting a professional as soon as possible.