How do I protect my mobile device?

1. Only Download Apps from Official Sources

Download apps only from official stores like Apple App Store, Google Play or AppGallery. Unofficial websites can contain malware that steals your information. Stick to trusted sources to stay safe.

2. Keep the operating system on your device as they are

Jailbreaking or rooting your device removes important security protections, making it vulnerable to attacks. Hackers love unsecured devices because they are easier to exploit. Keeping your device as is ensures the built-in security features work properly.

3. Keep Your Device Updated

Updates include security patches that protect against new threats. Hackers are always looking for vulnerabilities, but updates help close those gaps. Set your device to update automatically to stay ahead of hackers.

How do I protect my One-Time Passcode?

One-Time Passcodes (OTPs) are short codes sent to you via text message or email to confirm your identity when accessing certain functions on eMPF Platform (e.g. login).

Think of your OTP like a key to your house—never share it. Scammers may try to trick you into revealing your OTP by pretending to be someone trustworthy.

How to identify a scam or an official message from eMPF?

eMPF Platform will not send URLs via email or SMS. Don't click on any URLs from any party who claim oneself from eMPF Platform.

Also, eMPF Platform will never ask for your sensitive personal information, like your eMPF Account password. Please stay alert if there is any indications that the received call or message tends to get your personal information.

What is a strong password?

Strong Password Tips to Keep You Safe Online

Use unique passwords - Never reuse password for eMPF platform across different internet service accounts.

Use Long Passwords - Aim for at least 10 characters. The longer, the better!

Mix It Up - Combine uppercase, lowercase, numbers, and special characters to increase your password complexity so that hackers find it harder to guess.

Avoid Personal Info - Don't use birthdays, names, or common words. Hackers are good at guessing these.

Turn off "remember password" features in your Internet browser software.

Should I use Public Wi-Fi to access eMPF?

Using public Wi-Fi may lead to potential leakage of personal information or login credential. Avoid accessing the eMPF platform over public Wi-Fi. If you must use public Wi-Fi, follow these tips to protect your personal data from potential threats:

Use encrypted and trusted wireless networks - Public Wi-Fi networks often lack proper security measures, making you prime targets for cybercriminals to intercept your data. By using a secure, password-protected network, you significantly reduce the risk of unauthorized access to your personal information. Always ensure that the network you connect to uses secure encryption protocols, such as WPA3, to safeguard your data.

Check the Wi-Fi Network (SSID) - Make sure you are connecting to a legitimate network. Avoid unknown or suspicious Wi-Fi networks.

Avoid Sensitive Transactions - Don’t handle personal or sensitive information on the eMPF platform when using public Wi-Fi.

Disable Auto-Connection - Turn off the auto-connect for public Wi-Fi on your device and disable Wi-Fi when not in use.

What should I do if I have lost my mobile device or it was stolen?

1. Erase your data remotely: Use “Find My Device” (Android), "Find My Phone" (HarmonyOS) or “Find My” (iOS) to remotely erase your phone and your data.

2. Change Important Passwords: Immediately update passwords for eMPF account, mobile apps, email, banking, and social media accounts to prevent unauthorized access.

3. Notify Your Carrier: Report the loss to your mobile carrier—they can disable your SIM to prevent calls, SMS and data use on your account.

4. Use Strong Security: Always use a passcode, fingerprint, or facial recognition to secure your device.

Anything I should be aware of when using the eMPF web portal or eMPF mobile app?

It's a good habit to log out after using eMPF web portals or mobile app. Make sure to log out after using shared devices. Staying logged in opens a door for unauthorized access or change your info.

Why does the eMPF mobile app on Android and HarmonyOS devices require permission for checking my installed apps?

eMPF has featured extra security measures in its mobile app to protect users from malware or suspicious applications. These new security measures do not track or collect any personal information from your device, and they were designed to detect malware threats and protect your eMPF account.

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